Account Manager, Stop Loss - Western US

Symetra • ,

8d • $33 - $55 • Hybrid

About The Position

As the Stop Loss Account Manager, you will play a key role in managing new and renewal business in tandem with our sales representatives in support of the collective sales goals. You will assist and work in partnership with the sales representative and Home Office personnel, including support services, underwriting, and management resources, to contribute value-added solutions to help meet sales growth and persistency objectives. Through effective day-to-day account management, you’ll build strong working relationships with assigned accounts, brokers, and internal teams to meet customer expectations. The position requires a solid understanding of our internal procedures and renewal processes to provide detailed and timely responses to our clients and business partners.

Requirements

• High school diploma required
• 3 years of related work experience required
• Demonstrate a consultative approach in the servicing of clients and business partners to accentuate Symetra’s value proposition
• Proven ability to build and cultivate productive and successful partnerships with internal partners which will aid in the successful management of the customer relationship
• Establish a proactive client contact strategy
• Strong analytical skills, attention to detail, resilient self-motivator, organizational skills and ability to work in a fast paced, high-volume environment
• Must have Resident Life/Health license or acquire with 6 months of start date

Nice To Haves

• College degree or equivalent work experience strongly preferred

Responsibilities

• Manage the overall service experience and customer needs for existing accounts by providing consistent proactive account management with brokers and clients in the form of scheduled calls, emails, conference calls and webinars
• Monthly monitoring of account claim reporting requirements, premium remittances, and timely uploading of information into our Employer Excess Loss platform
• Respond to client inquiries and requests and proactively identify potential client concerns to ensure positive outcomes
• Primary manager of the renewal process to retain our active and profitable accounts in collaboration with the Regional Sales Manager, Underwriting and Broker partners
• Lead new client orientation, onboarding, and the installation of new accounts from point of sale through delivery of the contract. These require a demonstration of the client Group Online (GO) portal and other beneficial programs
• Effectively partner with the RFP Analyst (RA) team to provide a consistent customer experience for both internal and external business partners and ensure confidence during the quoting process. This includes having the Account Manager mentor the RA on such things as specific broker relationships, and the ability to build and cultivate productive and successful rapport with both internal and external clients
• Work with other internal partners on special projects or division initiatives such as annual post-task reviews and process improvements

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for community contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED