Account Manager Sr, New York PDP - Remote

Prime Therapeutics•Latham, NY

4d•$81,000 - $138,000•Remote

About The Position

The Senior Account Manager is responsible for providing complex level support for the Employer Account Executive and Employer Groups by driving communications, client-facing initiatives, and product and program recommendations. This position leads client initiatives both cross-functionally and with clients.

Requirements

Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma from an accredited school or equivalent GED required
5 years of Client Service/Account Management experience
Must be eligible to work in the United States without the need for work visa or residency sponsorship
Demonstrated ability to develop effective selling messages, presentations, and proposals that drive sales
Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization
Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
Organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes
Ability to manage complex information to develop well-reasoned solutions that solve client's problems
Ability to work effectively in a matrixed team environment

Nice To Haves

Master's or Advanced degree
Experience in leadership and/or project management
Healthcare or PBM industry experience
Pharmacy Technician experience and/or CPhT certification

Responsibilities

Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future and drive the identification and implementation of complex process improvements with internal partners to ensure scale and efficiency and result in better client outcomes
Collaborate with account executive and employer market leadership to build business cases, and at times, lead client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications
Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership
Work directly with existing, small employer accounts to optimize the pharmacy spend through adoption and expanded use of Prime products and services
Facilitate regular meetings with Employer Groups in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow up with stakeholders or clients
Support client audits and assist with the development of client presentations and the facilitation of client visits and health fairs
Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc.)
Support client retention through proactive and thorough issue resolution, ensuring an intimate understanding of client's challenges, priorities and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship
Serve as mentor and primary trainer for the broader Employer Account Management team; document and maintain Standard Operating Procedures (SOP) for client specific initiatives and ensure awareness and adoption of process changes
Other duties as assigned