Account Manager Specialist

Ampro ADLINK Technology, Inc.•San Jose, CA

22d•$82,000 - $105,000•Onsite

About The Position

The Account Management Specialist will report to Sales Operation Manager. You’ll manage order to delivery processes, Customer set-up, contract reviews with a strong analytical skill. He or she will provide pricing quotations and order processing. This role is focused on the tactical processing of orders managing backlog accuracy and insuring timely product fulfillment in coordination with Sales, Finance and Taiwan Factory. Supports his or her manager with planning and implementation of sales procedures.

Requirements

BA/BS is a plus or equivalent training/experience.
Minimum of 3-5 years’ customer support experience in the same or related field.
Proficiency in MS Suite, strong with Excel.
Experience with hardware manufacturing systems including importance of accurate forecasting and resource management.
Self-motivated, problem solver and team player
Strong Analytical skills
Ability to communicate effectively both verbal and written.
Ability to multi-task, prioritize and manage time effectively.
Strong phone contact handling skills and active listening.
Strong interpersonal and customer service skills.
Excellent organization skills with attention to detail.

Nice To Haves

Direct, OEM or channel sales experience with CPU component hardware, systems level products or system software licensing desirable.
Experience with using SAP ERP/CPQ system a plus.

Responsibilities

Highly detailed oriented, thrives in fast paced environment, and can independently manage complex orders scenarios while maintaining clear communication across stakeholders.
Able to work independently and build strong relationship within internal and external customers. Support sustain and grow existing accounts for assigned region, enabling sales to focus on pursuit of new account opportunities, provide support with outbound sales activities and account management for sustainment and growth.
Review purchase orders, ensure all requirements are met prior processing an order. Create and maintain customer master and generate CPQ.
Coordinate with other departments regarding order status, shipping dates, prices, product availability and customer credit status.
Review customer product specification and provide feedback and recommendation of product.
Customer backlog and forecast management. From the customer forecast derives and provides purchasing with demand planning recommendations to meet customer expected demand.
Support and maintain customer consignment program activities.
Plan and implement projects that support the sales organization.
Provide support and follow up for sales organization with program registration management and conflict resolution.
Work on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors.
Exercise judgment within defined procedures and practices to determine appropriate action.
Review and approve applicable department order entries and drop ship documents.
Contract Management – Coordination with internal contract management specialist and ensures that terms of the contract are met and followed.