Account Manager- SMB, Growth & Retention (Core)

Rippling People Center Inc.•New York, NY

65d•Hybrid

About The Position

We're looking for a self-driven, growth-minded account manager with a proven track record of success to join our hybrid-remote US-based Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling's suite of back-office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our SMB segment own revenue retention and growth of one our fastest growing customer segments.

Requirements

3+ years of SaaS experience in account management, sales, or quota-carrying customer success
Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
Competitive and creative drive to win over customers and think outside the box to get a deal done
Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process
Proven success building and maintaining long term commercial relationships
Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
High integrity; enthusiastic about building a great company for the long term
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Responsibilities

Proactively engage customers in your book via key lifecycle events: "go live", benefits renewal, executive business reviews, contract renewal, etc.
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling's product roadmap, and increase operational efficiency
Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer's unique business operations