Account Manager- SMB

People Science•Bethpage, NY

About The Position

The Role: We are seeking a driven, relationship-oriented professional to join our client's team as an Indirect Account Manager. In this role, you will be responsible for managing and expanding a portfolio of business clients, strengthening customer relationships, and driving account growth through consultative engagement. Your goal is to deliver tailored business solutions that enhance customer satisfaction, retention, and revenue performance. If you are passionate about building lasting partnerships, exceeding goals, and creating value for customers, we want to hear from you.

Requirements

5+ years of experience in telecommunications, technology, or related B2B industries, ideally in sales, marketing, or business development.
Bachelor’s degree preferred.
Demonstrated ability to meet and exceed sales and revenue goals.
Proven success in developing and maintaining strong client relationships.
Excellent problem-solving and decision-making skills with the ability to interpret data and develop customer-focused solutions.
Ability to research, prepare, and deliver compelling proposals and presentations.
Exceptional written and verbal communication skills.
Proficiency in CRM tools such as Salesforce, along with strong MS Office skills.
Results-driven mindset with a focus on collaboration, innovation, and continuous improvement.

Responsibilities

Manage existing customers to drive both retention and new business growth through the phone.
Identifying upselling opportunities and add incremental revenue.
Manage the customer journey from end to end.
Act as a key contributor in a dynamic, cross-functional environment, collaborating with teams across sales, marketing, and operations.
Lead cross-functional projects and share expertise.
Build relationships with decision-makers at both agency and client levels to influence business outcomes.
Maintain up-to-date customer and prospect records and participate in the development of the installation forecast. Keep customer and prospect records current and support installation forecast planning.
Provide feedback and suggestions to management regarding new and existing product offerings.
Track and report on installation metrics and completion rates
Champion the customer experience- act in ways that put customers first, promote seamless digital engagement, and foster loyalty to our products and services.