Account Manager SMB- Business Sales

Verizon•Baltimore, MD

About The Position

The Account Manager SMB – Business Sales drives sales, increases service revenue, and manages relationships for small-business accounts in the 1–19 employee segment. The role develops new business and grows existing accounts by consulting with customers, identifying business challenges, and recommending tailored technology solutions. The position involves prospecting, qualifying leads, meeting sales targets, retaining and expanding accounts, educating customers, and building relationships with key decision makers. Solutions include integrated software and services such as Cloud, Security, ISP, VoIP, and Google platforms. The account manager tracks progress using sales force automation tools and uses Verizon's Velocity Selling methodology with AI and CRM tools to support sales efficiency and customer engagement. This is a mobile role, primarily based at customer or field locations, with occasional visits to a Verizon location for training and meetings. Travel within the assigned geographic territory may be up to approximately 50% of the time. The schedule is 40 hours per week. Compensation is commission-based with base pay and target individual commission; the stated annual salary range for Maryland locations is $37,000 to $64,000, and eligible external hires may receive a $2,500 sign-on bonus and new-hire incentives up to $7,500.

Requirements

Bachelor’s degree or four or more years of work experience.
At least one year of relevant experience, demonstrated through work experience and/or military experience.
At least one year of sales experience.
Willingness to work in a mobile working model and travel within the assigned geographic sales territory; expected travel may be up to approximately 50% of the time.
Valid driver’s license.

Nice To Haves

Associate’s or bachelor’s degree, or related certifications or college courses.
At least one year of business-to-business or outside sales experience, including business acquisition and prospecting or cold calling.
Technology sales and educational experience, such as SaaS sales, CRM, Salesforce, other client management tools, or social media.
Strong presentation skills in face-to-face and virtual environments.
Experience building and maintaining strong business relationships with all levels of client organizations.
Ability to work in a fast-paced, self-directed, entrepreneurial environment.
Ability to manage time and prioritize tasks to accomplish goals.
Ability to implement feedback and tailor approaches for success.

Responsibilities

Develop and qualify leads within the assigned territory using cold calling, partner selling, lead-generation campaigns, and social selling.
Acquire new business and incremental revenue to meet sales targets.
Retain, manage, and grow existing customer accounts in the 1–19 employee segment.
Consult with customers to identify business challenges and recommend tailored technology solutions.
Educate customers about business solutions and present multi-product solution opportunities.
Build relationships with key decision makers and maintain customer relationships.
Sell integrated software solutions, including Cloud, Security, ISP, VoIP, and Google platforms.
Track and report sales progress using sales force automation tools.
Drive sales and increase service revenue.

Benefits

Medical, dental, and vision insurance.
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
Paid time off, including five weeks of vacation, holidays, and personal days as described in the posting.
Paid parental leave, including eight weeks for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks for the birthing parent.
Industry certifications through Verizon’s Get Certified program.
Discounts on Verizon products and services, including discounts of up to 50%.
Sales recognition programs and incentives, which have included travel, gifts, and other awards.
Pet insurance and other employee perks.
Short- and long-term disability insurance, basic and supplemental life insurance, AD&D insurance, identity theft protection, and group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance and tuition assistance.
Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.
Potential sign-on bonus of $2,500 and new-hire incentives up to $7,500 for eligible external hires.