Account Manager, Secure Access Service Edge
About The Position
Developing and maintaining a close relationship with the customer throughout the whole customer lifecycle. Driving customer adoption of newly released product features. Working closely with the Sales team on building customer strategies, ensuring new opportunities are identified and managed. Taking part in the pre-sales process and handshake with Sales to ensure a smooth customer on-boarding. Advocating customers’ needs, and influencing the product roadmap according to customers’ priorities. Ensuring customers are ready to be a reference for Sales & Marketing efforts. Maintaining and overseeing product knowledge-base guides and leading the development of a support community.
Requirements
- 2-4 years of experience as a Sales Executive/Account Manager
- Knowledge in CSM/Account management or similar customer-facing position, preferably working in the SaaS or cybersecurity sector
- Proven ability to develop and cultivate lasting customer relationships
- Technological mindset – able to have a technological discussion with IT managers and senior stakeholders, as well as high-level technical meetings
- Exceptional written and verbal communication skills and the ability to convey complex technical messages in a clear and simple way
- Strong team player and collaborator
- Degree in a related field, Business, Computer Science or Information Technology preferred
- Must be eligible to work in the US without sponsorship from an employer now or in the future.
Responsibilities
- Developing and maintaining a close relationship with the customer throughout the whole customer lifecycle.
- Driving customer adoption of newly released product features.
- Working closely with the Sales team on building customer strategies, ensuring new opportunities are identified and managed.
- Taking part in the pre-sales process and handshake with Sales to ensure a smooth customer on-boarding.
- Advocating customers’ needs, and influencing the product roadmap according to customers’ priorities.
- Ensuring customers are ready to be a reference for Sales & Marketing efforts.
- Maintaining and overseeing product knowledge-base guides and leading the development of a support community.
Benefits
- healthcare benefits
- a 401(k) plan and company match
- short-term and long-term disability coverage
- basic life insurance
- stock awards
- an employee stock purchasing plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
