Account Manager - Sales

Kitsch LLC•Los Angeles, CA

18d

About The Position

KITSCH is a self-financed, female-owned global accessory brand built on positivity and hard work. Established in 2010, Kitsch has grown from door-to-door sales to selling products in over 27 countries across 20,000 retail locations worldwide. The Account Manager is responsible for driving customer retention and revenue growth across a portfolio of retail accounts. This role focuses on relationship management, developing and executing channel-specific strategies, and tracking sales performance. The Account Manager will also lead and develop a team of Sales Coordinators and collaborate with internal stakeholders to maximize profitability. This position reports directly to the Director of Drug, Grocery, and Specialty.

Requirements

Relationship-driven, commercially minded Account Manager who owns their accounts end-to-end — from relationship to revenue.
Retail Sales Experience: 3–5+ years managing retail accounts in CPG, beauty, or consumer products; familiarity with Grocery, Drug, or Specialty channels preferred.
Analytical Mindset: Comfort with syndicated data (IRI, Nielsen, SPINS), sell-through metrics, contribution margin analysis, and trade spend ROI evaluation.
Relationship-First Approach: A proven ability to build and maintain productive, long-term partnerships with retail buyers, category managers, and distributor contacts.
Cross-Functional Fluency: Experience working closely with Finance, Supply Chain, Product Development and Marketing to align on forecasts, promotions, and product launches.
People Leadership: Experience managing, coaching, or mentoring junior team members, with the ability to delegate effectively and develop talent.
Operational Excellence: High attention to detail, strong follow-through on compliance requirements (retailer portals, OTIF, chargebacks), and comfort managing multiple accounts simultaneously.
Communication & Presentation: Ability to prepare and present compelling business reviews, line review decks, and sell-in materials to retail partners and internal stakeholders.

Nice To Haves

Proactive, not reactive problem solver.
Owns their work with pride.
Humble and inclusive approach.
Willingness to do any task.
Open mind for new ideas.
Desire for growth.

Responsibilities

Build and maintain strong relationships with key retail customers, distributors, and stakeholders by serving as the primary point of contact and representing the brand as an industry-leading partner.
Manage regular communication cadences with all key retail partners.
Drive account retention and satisfaction across the full portfolio.
Represent the brand with professionalism and strategic intent in every retailer interaction.
Responsibly manage core growth and expansion across retail partners by executing assortment and pricing strategies aligned with the Director.
Analyze sales data, market trends, and competitive activity to inform account strategy.
Lead Line Review meetings and secure New Item distribution across your channel.
Identify and act on whitespace and expansion opportunities within existing and target accounts.
Manage trade budgets and promotional plans with a focus on ROI, efficiency, and profitability across all accounts.
Plan, execute, and reconcile trade spend in partnership with Finance.
Evaluate promotional performance and eliminate underperforming activity.
Maintain a forward-looking promotional calendar aligned to retailer windows.
Lead the sell-in and in-market execution of new product launches, ensuring distribution commitments are secured and all stakeholders are aligned ahead of go-live.
Secure retailer commitments for seasonal and core new item launches.
Coordinate cross-functionally on inventory readiness, compliance, and retailer portal requirements.
Monitor and report on post-launch performance across all accounts.
Work with retail partners and internal team members to maximize the profitability of in store placement – on and off shelf.
Identify and pursue brand block improvements and incremental display opportunities.
Align display and reset activity to retailer calendars and seasonal windows.
Ensure all in-store programs meet profitability standards.
Lead and develop Sales Coordinators, defining clear responsibilities and evaluating their effectiveness.
Define roles, responsibilities, and priorities for Sales Coordinators.
Coach and develop team members through regular feedback and check-ins.
Identify gaps and build team capacity to meet evolving channel needs.
Partner closely with Warehouse and Inventory teams to align on demand forecasts, resolve inventory issues, and ensure best-in-class shipment execution across your retail partners.
Maintain forecast alignment with the Inventory team and flag risks proactively.
Drive resolution of chargebacks and compliance issues in collaboration with relevant teams.
Act as the primary liaison between retail partners and internal teams to drive timely resolution.