Account Manager, Sales

Carters Inc.•Atlanta, GA

About The Position

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, SkipHop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. HOW YOU’LL MAKE AN IMPACT: The Account Manager, Sales will report to the Sr. Director of Sales and play a key role in supporting and growing our wholesale business, specifically with department stores. This role is ideal for a highly analytical and motivated sales professional who is excited to help drive category growth. The Sales Manager will partner closely with cross-functional teams and retail buyers to support business strategy, identify growth opportunities, and ensure best-in-class execution of our brands. This role offers strong exposure to senior leadership and major national retailers. 75% Account Management Lead, pursue, and deliver sales and profit goals for assigned accounts. Build strong relationships with retail partners by demonstrating a clear understanding of customer objectives, category dynamics, and the competitive landscape. Analyze customer business performance to identify and develop new business opportunities. Create and present short- and long-term strategies for account growth including market share expansion. Manage and oversee the analysis of market trends, customer needs, and competitive activities to identify opportunities for growth in collaboration with Merchandising, Marketing, Operations, Distribution and Finance teams Make frequent visits to customer stores and competition to maintain intimate knowledge of product performance and offerings. Actively participate in cross-functional projects; be able to clearly communicate point of view while incorporating feedback from others Coordinate and execute co-op marketing initiatives in partnership with creative, in-store, and brand marketing teams to drive brand visibility and sales growth. Provide leadership and strategy execution to sales team for specific accounts 25% Account Support Plan, project and manage product assortments for accounts. Monthly review of customer open-to-buy (OTB) plans and inventory levels to ensure healthy levels of stock. Monitor key performance indicators (KPIs) and generate comprehensive reports to track account health, identify trends, and provide recommendations. Implement process improvements to enhance operational efficiency within account management activities. Provide data-driven insights by leveraging market research, sales data, and competitive intelligence to support growth strategies. Lead special projects / ad hoc analysis as required. Manage day-to-day account maintenance including order troubleshooting, operational follow-up, and chargeback research.

Requirements

4+ years of successful experience in domestic retail apparel
Proven ability to influence others and build strong, productive partnerships; history of eliminating barriers to achieving goals by way of relationship building
Demonstrated strong decision making, organization, negotiation, and problem-solving skills; not afraid to take calculated risks and offer point of view
Proven ability to effectively communicate and present complex ideas and strategic initiatives to internal/external partners at all levels
Demonstrated experience leading a team with a passion for developing others
Strong analytical and retail math knowledge

Nice To Haves

Knowledge of retail fashion industry, children’s business and ecommerce
Ability to negotiate, trouble shoot, and problem solve while maintaining positive customer relationships

Responsibilities

Lead, pursue, and deliver sales and profit goals for assigned accounts.
Build strong relationships with retail partners by demonstrating a clear understanding of customer objectives, category dynamics, and the competitive landscape.
Analyze customer business performance to identify and develop new business opportunities.
Create and present short- and long-term strategies for account growth including market share expansion.
Manage and oversee the analysis of market trends, customer needs, and competitive activities to identify opportunities for growth in collaboration with Merchandising, Marketing, Operations, Distribution and Finance teams
Make frequent visits to customer stores and competition to maintain intimate knowledge of product performance and offerings.
Actively participate in cross-functional projects; be able to clearly communicate point of view while incorporating feedback from others
Coordinate and execute co-op marketing initiatives in partnership with creative, in-store, and brand marketing teams to drive brand visibility and sales growth.
Provide leadership and strategy execution to sales team for specific accounts
Plan, project and manage product assortments for accounts.
Monthly review of customer open-to-buy (OTB) plans and inventory levels to ensure healthy levels of stock.
Monitor key performance indicators (KPIs) and generate comprehensive reports to track account health, identify trends, and provide recommendations.
Implement process improvements to enhance operational efficiency within account management activities.
Provide data-driven insights by leveraging market research, sales data, and competitive intelligence to support growth strategies.
Lead special projects / ad hoc analysis as required.
Manage day-to-day account maintenance including order troubleshooting, operational follow-up, and chargeback research.