ACCOUNT MANAGER, SALES & MARKETING

Rent-2-Own•Zanesville, OH

2d•Onsite

About The Position

Rent-2-Own is a fast-growing company looking for a motivated and driven individual to join their team as an Account Manager. The ideal candidate will have a desire to grow within the company, possess leadership qualities, be eager to learn, and be motivated, honest, and responsible. The company emphasizes a fun team environment and offers opportunities for career advancement through internal promotions. They are looking for someone who values a fun, family atmosphere, work-life balance, meaningful work, and stability.

Requirements

Satisfactory work record and attendance.
Willingness to work as a “Team Player”.
Prior Customer Service / Retail experience.
Valid State motor vehicle operator's license with evidence of safety and insurability within the guidelines of the insurer.
Ability to convey a positive and professional image to customers and employees.
Strong verbal communication, problem solving skills, writing, organizational, computer, internet, and phone skills.
Willingness to work within the policies, procedures, collections laws, and ethics established by the Company.
Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
The ability to maintain and organize computer and paper files.
Must be dependable, reliable and mature enough to handle all types of monetary transactions, as well as other company assets such as equipment and vehicles in a safe, responsible and sensible manner.
Strong verbal communication, presentation, writing, organizational, computer, internet and phone skills.
Good communication and problem-solving skills.
Must be dependable, reliable and mature enough to handle all types of monetary transactions.

Nice To Haves

Has the drive to grow and succeed within the company
Has the qualities a leader possess
Is willing and eager to learn
Is motivated, honest, and responsible
Is looking to join a FUN team

Responsibilities

Customer Service: Understand and communicate rental agreement terms, maintain knowledge of customer account status, develop and train customers on on-time payment habits, create payment plans, assist customers with rental order forms and verifications, and communicate with customers respectfully and professionally.
Daily Activities: Make educated business and customer account decisions, perform within the collections system and procedures, deliver and pick up products safely, perform preventive maintenance on delivery vehicles, operate delivery vehicles safely, clean returned products, utilize pest preventative measures, maintain a safe and organized work area, assist in maintaining the sales floor and back room, follow company policies for customer approval, agreements, money receiving, and inventory control, perform proper delivery and installation of rental merchandise, and perform daily functions as outlined by the Account Manager Schedule.
Sales Floor: Pursue ongoing product information to understand customer benefits, clearly communicate rental agreement terms, perform thorough customer onboarding, create positive customer experiences, apply proper down payments, advocate for on-time payment habits, assist customers with rental order forms and verifications, complete daily solicitation, communicate with customers via their preferred method, maintain a clean and organized sales floor, price products individually and in packages, maintain a clean customer counter area, clean and repair product as needed, and ensure store follows appearance guidelines.
Asset Control: Follow company policies for customer approval, recording sales, completing agreements, receiving money, and inventory control, maintain confidential customer and store information, maintain an accurate cash drawer and end-of-day bank deposit, and receive product following proper inventory receiving and transfer procedures.