Account Manager, Sales, Electrical Steels

ArcelorMittal•Southfield, MI

16h•Hybrid

About The Position

ArcelorMittal is seeking an enthusiastic, driven, and experienced Account Manager to join its new North America Electrical Steels Sales division. This role will be instrumental in launching and growing the business with a strategic customer base. The Account Manager will promote advanced and sustainable steel products, collaborate with a multi-disciplinary team including Global R&D, and support customers in their transition to electrification and carbon neutrality. This position acts as a sales business liaison, advocating for customers internally while aligning with internal business goals. The ideal candidate enjoys dynamic, supportive work environments and seeks autonomy in managing their career. The role involves supporting accounts based on product across various market segments.

Requirements

Bachelor’s degree in Business Administration, Sales, Marketing, Engineering, or related field.
Up to 30-40% travel time depending on assigned accounts and must be able to travel throughout North America.
Sales and Account Management expertise.
Knowledge and experience with Electrical Steels.
Accomplished skills with Microsoft Suite.
Must have strong time management and organizational skills, with the ability to work and manage through non-traditional work schedules.
Demonstrates strong interpersonal skills as well as excellent communications skills, both verbal and written.

Nice To Haves

Steel sales experience.
Product launch and new business development experience.
Knowledge of Automotive market.
Technical aptitude preferred, Engineering background a plus.
Strong skills in the use of spreadsheets and pivot tables, MS Teams, and other MS Office tools.
Fully utilizes the system resources and sales tools available such as CRM, Power BI, IBP Forecast tool, and newly developed future sales tools as part of daily management to perform job functions.

Responsibilities

Support the Sales and Marketing organization to actively identify and target strategic customers with end use applications in the auto and not auto markets that align to our product offering, capabilities and objectives.
Support internal ArcelorMittal teams and customers with product launch and new business development activities, commercial qualifications, trials etc.
Develop, action and manage Account Plans for the assigned customers providing customer profile information and action plans that are consistent with company direction and Sales, Marketing and Strategic objectives.
Track performance to account sales objectives and other metrics. Identify and executes corrective actions and support continuous improvement efforts.
Develop, build and maintain customer relationships via regular in-person visits, including entertaining, responding to customer service needs, soliciting new business to support sales plan objectives, managing the contract process and communicating customer requirements and expectations. Create visit reports and capture key highlights, market intel, etc.
Monitor customer satisfaction through delivery and quality metrics, regular feedback, and relationship-enhancing strategies.
Determine price offers for customers with a strategic thinking mindset.
Negotiate day-to-day customer-related issues and be able to interact and influence the customer through the process on day-to-day items including, but not limited to claims, freight, etc.
As part of a cross-functional team of commercial, technical, and manufacturing experts, help drive the organization to achieve strategic and tactical objectives related to profitability, volume requirements, pricing, quality, delivery, service, product development and early-vendor involvement supporting AMNA and ArcelorMittal.
Regular review and management of customer required KPI’s and various metrics including scorecard activities ensuring ratings are maintained and are communicated and addressed with the customer and internal ArcelorMittal team members as appropriate.
Provide various monthly reports as assigned.
Assist Customer Service Representatives, R&D representatives and Customer Technical Service personnel as necessary with any concerns they may have pertaining to your assigned accounts.
Function in a team environment providing backup support to team members and participate in projects and special assignments as required.
Support internal company goals including inventory management, payment performance and invoice payments/collections and be able to explain variability in billings and volumes as compared to forecasts.
Respond to customer service requests such as inquiries regarding products, delivery, availability, order status and requests for quotations included spot buys.
Be the product expert to the customer and likewise identify and communicate customer needs and performance to management internally. Identify actions necessary to meet customer requirements.
Communicate all business/market/customer intelligence back into the Sales and Marketing organization.
Contribute to annual business planning (ABP), perform updates monthly to most recent forecast (MRF) and practice active, on-going sales call planning with CRM reporting tool.
Perform customer and market analysis by understanding ArcelorMittal NA and competitor capabilities, drivers, price trends, performance, and structures, as well as non-price competitive factors in customer markets.
Monitor market information daily, weekly and monthly including trend analysis and market forecasting to understand current industry economics and be a resource to customers.