Account Manager-Renewal I or II
About The Position
The Renewal Account Manager I/II is responsible for proactive renewals, post deal support and customer satisfaction of the accounts assigned to them. This role is sales focused and responsible for optimizing margin and customer retention. The Renewal Account Manager II should be capable of identifying opportunities to provide proactive customer strategies and value add products. Constellation is the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.
Requirements
- 4-year degree and minimum of 2 years relevant experience (Account Manager I)
- A minimum of 6 years of relevant experience in lieu of a 4-year degree (Account Manager I)
- Experience with Microsoft Suite (Account Manager I)
- Exceptional written and oral communication skills applied in a fast-paced team environment, maintaining rapport with colleagues, channel partners and customers (Account Manager I & II)
- Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making (Account Manager I & II)
- Demonstrated ability to effectively build and maintain relationships with internal and external customers (Account Manager I & II)
- Flexibility to handle multiple daily deadlines and adapt to changing priorities (Account Manager I & II)
- Ability to maintain confidentiality of all information always (Account Manager I & II)
- 4-year degree and minimum of 5 years relevant experience (Account Manager II)
- A minimum of 9 years of relevant experience in lieu of a 4-year degree (Account Manager II)
- High proficiency in Outlook, Word, Excel, and PowerPoint (Account Manager II)
Nice To Haves
- Direct customer service experience (Account Manager I)
- Direct customer service experience (Account Manager II)
- Salesforce experience (Account Manager II)
Responsibilities
- Responsible for renewals by proactively developing relationships and providing support to increase customer retention.
- Partner with BDMs as applicable and collaborating cross-functionally with all teams to deliver a consistent experience.
- Demonstrates proactive behaviors to strengthen customer relationships by connecting customer objectives to energy management strategies.
- Apply an understanding of market drivers and supply-and-demand dynamics to identify opportunities.
- Conduct timely, high‑quality proactive customer outreach through calls and written communication; read customer cues to adjust messaging and clearly articulate the value proposition across products and solutions.
- Utilize knowledge of systems, processes, products, and services to support effective renewals and deliver a best‑in‑class customer experience.
- Support proactive customer growth by executing referrals, adding accounts, and cross‑selling a diverse portfolio of products and solutions, including alternate commodities and value‑added offerings.
- Travel required as necessary to meet business needs.
- In-person attendance for training, all-hands meetings, and other meaningful engagements.
Benefits
- bonus program
- 401(k) with company match
- employee stock purchase program
- comprehensive medical, dental and vision benefits
- robust wellbeing programs
- disability and life insurance benefits
- paid time off for vacation, holidays, and sick days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
