Account Manager - Remanufacturing

Accelleron•Bolingbrook, IL

About The Position

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Coordinates Remanufacturing work done at site and ensures it complies with internal & external standards, procedures and policies. Liaises between internal and external contacts to ensure business continuity across all facets of the remanufacturing operation (i.e. production, warehousing, engineering, quality, technical, finance, etc.)

Requirements

Must have - Bachelor’s degree, preferably in business related field.
Strong Interpersonal & Communication Skills
2+ years of relevant work experience.
Strong Analytical and Organizational skills
Ability to multi-task and work under pressure in a fast-paced environment.
Ability to communicate with coworkers and professionally represent company.
Knowledge of English language.
Proficiency in working with Microsoft suite (Outlook, Word, Excel, PowerPoint, Power BI, etc.).
ERP knowledge in SAP S4/HANA (EPPM, PS, SD, MM), preferably Public Cloud Edition, Microsoft CRM, Power Platform
Profound knowledge about the system set up for managing sales orders, procurement tasks and O2C processes, EDI to Customer
Ability to use tools like Excel (advanced), Power Bi or other analysis tools
Proficient in diagnosing issues in sales orders, payment delays, or procurement bottlenecks and implementing effective solutions.
Ability to work seamlessly with procurement, sales, finance, and customer service teams
Customer-oriented communication for handling inquiries, disputes, or escalations
Experience in project management
Completed education/studies in Economics or in a related field (Sales, Order management, Business administration, Project Management)
Self-driven, decision focused, team player, good organizational skills
Good command of English spoken and written.
Excellent communication skills (at all levels, ability to act as moderator)
Strong character, capable to deal with change management
Strong problem-solving and analytical skills.
Leadership and team training capabilities

Nice To Haves

Experience in Service of industrial equipment
Experience with data analytics (power query), low code application (e.g. power app).
International Business experience and intercultural competence
Ability to travel to Baden up to 10%

Responsibilities

Coordinates and oversees full scope of the Remanufacturing Account through proactive communication channels to ensure business continuity.
Order Processing: E2E processing of all remanufacturing orders (incl. seeds).
Responsible for meeting internal/external KPI’s set for remanufacturing production operations.
Regular communication with external and internal contacts to ensure business continuity.
Timely resolution of finance-related issues (i.e. AR, GRIR, etc.)
Collaborations with customer as necessary to achieve peak shaving and align to internal capacity
Proactively informs customers about issue status based on inputs and clarifies any questions.
Ensures a positive customer experience throughout the entire process.
Prepares and analyzes complex reports (i.e. forecast) using available tools and collecting relevant information.
Tracks regular target performance and provides results to management.
Internal Coordination: Liaison between warehouse and production operations to ensure business continuity through 100% OTD to customer.
Work closely with Production Planner to harmonize customer forecast to internal capacity through regular demand planning reviews.
Work with Quality team to ensure PPAP’s are flagged and completed 100% on time.

Benefits

Health & Wellness
Medical, Dental, and Vision Insurance: Choose from a variety of plans to find the coverage that best suits your needs.
Health Savings Account (HSA) / Flexible Spending Account (FSA): Options to save pre-tax dollars for eligible medical expenses.
Employee Assistance Program (EAP): Confidential support for personal or work-related challenges, including counseling and resources for mental health.
Financial Security
Competitive Salary: We offer market-competitive pay with regular reviews.
Retirement Plan: 401(k) plan with company matching to help you save for the future.
Life & Disability Insurance: Company-provided basic life insurance, with options to purchase additional coverage.
Work-Life Balance
Paid Time Off (PTO): Generous vacation, sick days, and holidays to recharge and spend time with loved ones.
Parental Leave: Paid leave for new parents to bond with their child.
Professional Development
Learning & Development: Access to training programs, certifications, and courses to help you grow professionally.
Tuition Reimbursement: Support for continuing education and professional certifications.
Career Advancement: Opportunities for career development, internal mobility, and leadership training.
Additional Perks
Employee Discounts: Discounts on products, services, or memberships.
Wellness Programs: Access to fitness classes, wellness challenges, and resources to promote a healthy lifestyle.
Social Events: Company-sponsored events and activities to build a sense of community.