Account Manager - Regional Operations (OC/IE/LA)
About The Position
The Account Manager - Regional Operations role focuses on supporting existing customers to increase sales of company products. This position serves as the primary liaison between customers and the company, ensuring client needs are met and fostering positive, long-term relationships. The role involves driving product adoption and usage, encouraging event registrations, and proactively addressing customer concerns. A key aspect is analyzing customer data to recommend suitable products, upselling and cross-selling, and educating clients on product features and benefits. The Account Manager is responsible for achieving sales targets and high customer satisfaction, while also staying informed about industry trends and competitor activities. This role requires developing new business opportunities through professional and ethical means, sponsoring educational programs, and coordinating product demonstrations. Additional duties may be assigned by management as business needs arise.
Requirements
- Minimum of three (3) years of experience in sales.
- Minimum of two (2) years of customer service experience.
Nice To Haves
- Bachelor’s degree preferred.
- Previous experience in the dental industry or medical device industry a plus.
Responsibilities
- Interacts with and provides support to existing customers primarily by phone to increase sales of company products.
- Acts as primary liaison between customers and the company; maintains positive client relations and ensures customer needs are met in a manner that is sustainable and beneficial.
- Drives adoption and usage of Company products.
- Drives course registrations to Company events.
- Cultivates and builds continuing relationship and customer experience with client by following up and ensuring all concerns are addressed and needs are met.
- Analyzes choices of customers’ designated services and purchase history to suggest suitable products.
- Upsells and cross-sells compatible products to customers; demonstrates how certain products can enhance customer’s current success.
- Educates Customers on production information including function, specifications, purpose, and product design developments.
- Manages and responds to customer concerns and problems.
- Identifies and utilizes best practices to achieve sales results.
- Attains sales deals and achieves high levels of customer satisfaction.
- Develops and maintains contacts within industry to provide information and remain abreast of competitors’ activities.
- Creates and confidently delivers sales pitch that highlights the superiority of the company’s products and builds brand awareness.
- Maintains initiative to discover and attract new business in a manner that is professional, efficient, and honest.
- Sponsors seminars and continuing education programs as well as provides studies and product information to customers as necessary.
- Arranges and provides shipment and demonstration of products by sales personnel.
- Performs other related duties and projects as business needs require at the direction of management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
