Account Manager - Player Engagement

Keywords Studios

10d • Remote

About The Position

Keywords Studios is seeking an Account Manager to join their Player Engagement Sales & Business Development team. This role involves managing relationships with large enterprise game companies, developing and executing account plans, expanding product adoption, and identifying new opportunities within existing accounts. The Account Manager will collaborate with global, cross-functional teams including customer success, legal, billing, and production to ensure customer success and protect revenues. The position requires leveraging industry networks to create new opportunities and expand Player Engagement services. This role is ideal for individuals passionate about building client relationships, growing enterprise accounts, and delivering measurable results.

Requirements

• At least 3 years of Account Management experience supporting Game Industry customers.
• Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
• Proven experience managing and growing an existing book of business in excess of $20M+ ACV.
• Experience selling to or working within the Player Engagement ecosystem.
• Strong critical thinking, commercial creativity, and process-driven execution.
• Data-driven mentality and ability to work through ambiguity.
• High attention to detail and ability to perform as a trusted advisor for customers.
• Excellent written and verbal communication skills.
• Self-motivated and able to thrive in a remote working environment.
• Willingness to travel as required.

Responsibilities

• Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities.
• Work closely with product and customer success teams to expand adoption of Player Engagement services.
• Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and services.
• Work with the production team to protect revenues.
• Receive & respond to customer RFIs/RFPs.
• Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement Services.
• Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals.
• Work cross-functionally with internal teams to ensure alignment on account strategy and customer objectives.
• Communicate effectively with senior-level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships.
• Act as a trusted advisor, providing guidance and support to enterprise clients.

Benefits

• Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed