Account Manager Payment & Citizen Engagement - Sales

Caselle•Provo, UT

22h•Remote

About The Position

Account Manager - Payments & Citizen Engagement Location: Remote (Hybrid Optional) | Travel Required (~10-20%) At Caselle, we build software that helps communities thrive. We serve over 1,300 customers and more than 20 million citizens nationwide. For over 40 years, we've supported local governments with ERP solutions purpose-built for small and mid-sized municipalities. Today, Caselle is investing heavily in payments and citizen-facing digital experiences-helping cities modernize how residents pay bills, apply for permits, manage licenses, and interact with their local government. With a 98% customer retention rate, our customers trust us to be long-term partners in both technology and growth. What We're Looking For We're looking for a payments-focused Account Manager with a strong track record of selling transaction-based, revenue-generating solutions. In this role, you'll drive adoption and transaction volume across Caselle's Citizen Engagement Portal, including online payments for utilities, permits, licenses, taxes, and accounts receivable. This is a growth role built for sellers who understand payments economics-usage-based pricing, adoption curves, and how to position digital payments as both a citizen convenience and a revenue optimization strategy for municipalities. You'll manage an established book of local government customers and focus on expanding payment penetration, increasing digital adoption, and unlocking recurring transaction revenue. Why This Role, Why Now Caselle's payments platform is a major growth engine-driving both customer value and recurring revenue. As cities push to modernize services and improve accessibility, demand for secure, easy-to-use digital payments continues to accelerate. This role offers the chance to build a high-impact payments business within an established GovTech platform, with strong earning potential and clear upside tied directly to adoption and transaction growth.

Requirements

Have 5-10+ years of experience selling payments, fintech, or transaction-based SaaS
Have sold products tied to processing volume, adoption, or usage-based revenue
Understand payment workflows such as bill pay, ACH, card processing, fees, and reconciliation
Are comfortable selling to finance, treasury, and executive stakeholders
Can clearly articulate the ROI of digital payments beyond "convenience"
Thrive in expansion-focused roles with uncapped or growth-oriented commission structures
Are self-directed, organized, and comfortable managing a large book of accounts remotely

Nice To Haves

Bonus points for experience selling into local government, utilities, or highly regulated industries.

Responsibilities

Own and grow revenue across a portfolio of 200+ existing municipal customers
Drive adoption of online payments and citizen self-service tools across utilities, permits, licenses, taxes, and AR
Sell transaction-based solutions with a focus on payment volume, usage, and long-term revenue growth
Lead consultative, ROI-driven conversations around digital payments, fee collection, and citizen experience
Partner with finance, treasury, utility, and IT leaders to modernize payment workflows
Forecast and manage a payments-focused pipeline using CRM tools
Negotiate and close agreements that expand payment processing and portal usage
Travel to conferences, user forums, and approximately 6 onsite meetings per year (~10-20% travel)
Collaborate cross-functionally to ensure successful payment rollouts and expansion