Engagement Manager Payment Integration
About The Position
We are seeking an experienced Engagement Manager to lead end-to-end delivery of payment transformation programs across multiple business units. This role requires a strategic thinker with deep expertise in payment systems and strong leadership skills to drive modernization initiatives and ensure compliance with global standards. Program Leadership: Define and execute the roadmap for payment modernization, including digital wallets, real-time payments, and automated reconciliation. Subject Matter Expertise: Serve as the SME for payment workflows across policy issuance, claims, and premium collections. Cross-Functional Management: Lead teams across technology, operations, finance, and compliance to deliver complex programs. Vendor Management: Oversee vendor selection, contract negotiation, and integration of third-party payment platforms. Delivery Oversight: Ensure milestones, budgets, and KPIs are met across global projects. Compliance & Risk: Guarantee adherence to global payment regulations (PSD2, PCI-DSS, AML/KYC). Stakeholder Engagement: Collaborate with underwriting and claims teams to optimize payment touchpoints and present program updates to executive leadership. Customer Experience: Champion customer-centric payment experiences across digital channels.
Requirements
- Proven experience in payment systems, digital payment platforms, and financial operations.
- Strong understanding of the insurance lifecycle and how payments intersect with policy, claims, and finance.
- Hands-on experience with platforms such as OneInc, Stripe, Adyen, or similar.
- Familiarity with ACH, SWIFT, SEPA, card networks, and emerging fintech integrations.
- Excellent communication, leadership, and stakeholder management skills.
Nice To Haves
- PMP, Prince2, or Agile certifications preferred.
Responsibilities
- Define and execute the roadmap for payment modernization, including digital wallets, real-time payments, and automated reconciliation.
- Serve as the SME for payment workflows across policy issuance, claims, and premium collections.
- Lead teams across technology, operations, finance, and compliance to deliver complex programs.
- Oversee vendor selection, contract negotiation, and integration of third-party payment platforms.
- Ensure milestones, budgets, and KPIs are met across global projects.
- Guarantee adherence to global payment regulations (PSD2, PCI-DSS, AML/KYC).
- Collaborate with underwriting and claims teams to optimize payment touchpoints and present program updates to executive leadership.
- Champion customer-centric payment experiences across digital channels.
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
