Account Manager - Oncology (Fort Lauderdale, FL)

Guardant Health•Fort Lauderdale, FL

2d•Hybrid

About The Position

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. The Guardant Health Oncology Platform is designed to leverage its capabilities in technology, clinical development, regulatory and reimbursement to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs. In pursuit of its goal to manage cancer across all stages of the disease, Guardant Health has launched multiple liquid biopsy-based tests, Guardant360 and Guardant Reveal.

Requirements

2-3 years customer service/sales experience
Ability to engage in a consultative process while connecting client needs with GHI capabilities.
Comfortable communicating and presenting at all levels throughout an organization
Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
Excellent customer service skills.
Outstanding strategic account planning skills.
Superior listening and problem solving skills.
Ability to handle sensitive information and maintain a very high level of confidentiality
Impeccable oral and verbal communication and presentation skills
Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
Ability to work effectively with minimal direction from, or interface with, manager
Problem solving, decision making and technical learning
Strong administrative skills and sophistication to manage business in complex environments
Demonstrate GHI's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
Frequent travel throughout the territory required
Must live within assigned territory
AI & Digital Fluency: Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Nice To Haves

Previous experience in pharma, diagnostic, medical device or biotech setting is preferred.

Responsibilities

Assist in operationalizing HCP requests and sample collection for Guardant Health tests in current clients
Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
Responsible for customer -facing field client service and collaborate with Guardant Health colleagues in overall account management
Work to ensure timely sample acquisition
Collaborate and coordinate with all sales positions to support attainment of company goals and objectives
Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership
Ensure team objectives are met
Work effectively and compliantly with individuals across multiple departments throughout GHI
Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents