Account Manager (Nationals Team)

Upswell Marketing

15d•Hybrid

About The Position

We are looking for a driven and detail-oriented National Account Manager to support our growing portfolio of large clients. This is an excellent opportunity for someone early in their career who is eager to learn, grow, and develop account management skills in a fast-paced marketing environment. The ideal candidate is organized, professional, and motivated to provide top-notch service while learning the ins and outs of campaign management, client relationships, and marketing strategy.

Requirements

Associates degree in Marketing, Business or a related field
1–2 years of experience in customer service, account coordination, or marketing support (internships or entry-level roles count).
Strong communication skills and a desire to grow in a client-facing role.
Excellent organization, follow-through, and attention to detail.
Ability to learn quickly and adapt in a fast-paced, team-oriented environment.
Experience with Microsoft Office
A positive attitude and willingness to take initiative.

Nice To Haves

Salesforce or other CRM tools a plus.

Responsibilities

Support the end-to-end execution of client marketing campaigns on a weekly and monthly basis.
Manage the setup and processing of national and franchise-level orders, including:
Finalizing route selections
Requesting creative assets and submitting design briefs
Collecting client-supplied images and materials
Verifying versions, tracking numbers, QR codes, and landing page functionality
Upload suppression lists and provide non-standard reporting as needed.
Conduct basic match-back analysis and assist with performance reporting outside of standard tools.
Follow up on pending client approvals and help keep campaigns moving on schedule.
Send pre-campaign emails to location-level contacts, including tips on preparing for incoming campaigns.
Confirm campaign delivery to USPS and communicate updates to clients, especially in decentralized or franchise systems.
Escalate concerns to leadership when campaigns are delayed or issues arise.
Help facilitate the installation and use of tracking and ROI tools, including manual uploads when needed.
Work closely with the Analytics team to support special reporting requests.