Tech Team Account Manager

Liberty Software•Longtown, OK

About The Position

Liberty Software is looking for a Tech Team Account Manager who will have oversight responsibilities for the hardware issues of their assigned regional pharmacies. The Tech Team Account Manager will work with Account Managers, Implementation Managers, and Customer Success Managers associated with their region to ensure hardware issues and concerns are addressed. Liberty Software takes great pride in being set apart for its client relations and support and expects our Tech Team Account Managers to strive for stellar service and continuous improvement in every interaction.

Requirements

Bachelor's degree in computer science or related field preferred
Knowledge of Liberty Software's RXQ and BZQ software applications
Advanced knowledge of Microsoft operating systems, both server and workstation
Knowledge of TCP/IP base networking including DNS and DHCP technologies
Knowledge of internet communications
Good verbal and written skills

Responsibilities

Act as the primary point of contact for technical matters associated with their assigned pharmacies
Analyzes tickets for assigned pharmacies to determine the existence of common causality and chronic problems
Works as a call agent in the general tech team call queue, providing hardware phone support for client pharmacies
Maintains a high level of first call resolution for client pharmacy hardware issues
Creates and maintains detailed service ticket records of client pharmacy hardware issues
Provides on-call support for after-hours emergency calls from client pharmacies on a rotating shift basis
Fields questions from client pharmacies through various channels, determining possible solutions and guiding pharmacies through resolutions
Provides detailed troubleshooting of client pharmacy hardware issues and determine if hardware or software is involved and routes issue to appropriate team as needed
Provides hardware replacement recommendations for client pharmacies
Prepares purchasing documents for equipment purchases and replacements
Anticipates communication and networking problems and implement preventive measures

Benefits

100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
Option to enroll immediate family members with Liberty contributing 50% of monthly premium
Fully vested 401K matching on a pre- or post-tax basis
Liberty-paid HSA contributions every paycheck
Generous PTO plan and paid holidays
Annual tuition reimbursement program and professional certification courses available
Adoption expense reimbursement program
Dependent Care FSA availability providing tax savings for qualifying child care expenses
Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
Fully-stocked breakroom