Account Manager, Middle Mile
About The Position
As an Account Manager, you will play a key role in managing and strengthening relationships with high-volume enterprise middle mile customers. You�ll be responsible for ensuring the successful execution of daily logistics operations, driving performance improvement, and identifying growth opportunities for your assigned accounts. This role requires strong customer-facing skills, a deep understanding of logistics operations, and a proactive approach to client success. This is a mid-level, high-accountability position ideal for someone with strong logistics experience, account management capabilities, and a desire to contribute to operational excellence and strategic account growth.
Requirements
- 2-4 years of logistics, transportation, or brokerage experience in customer-facing or account management roles.
- Proven ability to manage multiple priorities and high-volume operations in a fast-paced environment.
- Strong working knowledge of TMS platforms and logistics lifecycle processes.
- Excellent verbal and written communication skills, with a customer-first approach.
- Demonstrated problem-solving skills and ability to think strategically.
- Proficient in Microsoft Office, especially Excel; ability to learn new systems quickly.
- Bachelor’s degree in Business, Supply Chain, or related field.
- Experience managing or supporting enterprise-level accounts.
Nice To Haves
- Prior exposure to final mile or dedicated delivery operations is preferred.
Responsibilities
- Serve as the primary point of contact for assigned enterprise customers, delivering timely communication, operational updates, and issue resolution.
- Build and maintain strong relationships with key client stakeholders and facility personnel.
- Ensure client satisfaction through proactive communication, strategic problem-solving, and attention to service level commitments.
- Collaborate with internal teams (Operations, Sales, Finance, IT) to ensure alignment and success of client goals.
- Oversee full shipment lifecycle: from load intake and entry to delivery confirmation and billing support, adhering to client SOPs and SLAs.
- Ensure loads are built, scheduled, and tracked proactively through delivery.
- Manage customer TMS/portals and update platforms accurately and promptly.
- Coordinate the handoff to after-hours support teams to ensure seamless 24/7 service coverage.
- Manage and close out accessorials (TONU, detention, etc.) per customer and internal guidelines.
- Analyze customer-specific KPIs and identify opportunities for service improvement and cost optimization.
- Proactively suggest new service offerings, increased volume, or process enhancements that align with customer goals.
- Participate in the development of scalable, repeatable procedures for assigned accounts.
- Support strategic planning and collaborate with leadership to expand enterprise relationships.
- Handle escalations and service disruptions with urgency and professionalism.
- Identify root causes of issues and work cross-functionally to implement corrective actions.
- Continuously seek ways to improve efficiency, service quality, and customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
