"title":"Account Manager, Mid-Market"}

Botify•New York, NY

37d•$62,000 - $82,000•Hybrid

About The Position

Botify's leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more. Botify's technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms. Trusted by 500+ leading brands including Macy's, Levi's, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world. Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table! Role Overview We are looking for a customer-obsessed, commercially-minded professional to join our growing Account Management team. As an Account Manager, you'll be responsible for growing and maintaining our existing revenue base with many of the world's most exciting global brands. You'll have a dedicated book of business among our mid-market accounts, and it will be up to you to own the commercial partnership between Botify and those customers.

Requirements

3-5 years of experience in Account Management or a similar client-facing, commercial role in a fast-paced SaaS or digital marketing environment
Demonstrated success owning renewal cycles and contributing to (or running) expansion opportunities
Strong commercial acumen, including comfort navigating pricing, negotiation dynamics, value drivers, and ROI
Clear, confident communicator capable of leading conversations with managers, directors, and senior stakeholders on the client side
Authentically passionate about helping our customers to grow their businesses and hit their targets
Empathetic and persuasive, with a strong mix of emotional intelligence and business savvy
Highly detail-oriented and able to keep numerous balls in the air at once without skipping a beat; you can project manage and set priorities while managing multiple client relationships
Dependable, honest, and trustworthy in your communication both internally and externally
Ambitious; energized by being part of a high-performing, world class team

Responsibilities

Build strong relationships with key decision makers within our mid-market accounts, becoming a trusted partner
Know your client organizations inside and out - key players, reporting structure, budget cycles, growth goals, strategic initiatives
Work closely on a team with our SEO Success Managers and Advantage SEO Consultants to ensure customers are seeing maximum value from the partnership
Own the entire renewal process: running discovery to understand the critical KPIs, evaluation criteria, and decision process; confirming budget; and shepherding the contract over the finish line
Proactively identify expansion opportunities and confidently run upsell and cross-sell motions (with Sales partnership as needed)
Monitor account health, surface risks proactively, and drive cross-functional alignment to remove blockers
Lead bi-annual to annual Executive Business Reviews and periodic Customer Success Plans