Account Manager - Mid Market

Freshworks•San Mateo, CA

2h•Hybrid

About The Position

We are looking for an experienced an Account Manager - Mid Market who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers. The candidate should be a self-starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. She / He should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can-do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. The Account Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills.

Requirements

3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships
A natural communicator who knows how to listen deeply, ask the right questions, and drive value
Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions
Comfortable working in a fast-paced, evolving environment where your ideas are valued
A consultative, adaptable, and thoughtful approach, you're strategic but also hands-on when needed

Responsibilities

You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
Drive expansion through upsell and cross-sell to meet or exceed revenue targets
Demonstrating / selling value to key stakeholders within the accounts
Build a plan to maximize revenue and customer satisfaction within your accounts
Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely AMs, Customer Success, Implementations, Billing, Support, deals teams etc.
Close large, complex deals involving multiple executive level stakeholders
Collaborate with and lead a larger cross functional team to the closure of large complex deals
Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
Exceeding activity, pipeline and revenue goals on a quarterly basis
Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
Analyze sales/metrics data from your accounts to help evolve your strategy
Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact
Develop long-term strategic relationships with key accounts
Ensuring satisfaction within your accounts