Account Manager, Mid-Market

Akur8•New York, NY

30d

About The Position

Akur8 is a young, dynamic, fast growing Insurtech scale-up that is transforming insurance pricing and reserving with transparent machine learning. Our SaaS platform leverages the power of transparent machine learning and predictive analytics to inject game-changing speed, performance and reliability into insurers' pricing and reserving processes. Powered by skilled R&D, Product & Actuarial teams we've developed unique AI algorithms that automate the insurance pricing and reserving in an unprecedented manner. This results in a pricing solution that enables insurance companies to model risks 10 times faster with greater predictive power than traditional methods, whilst including next-generation reserving features, offering an end-to-end platform that anticipates and accounts for future claims. Akur8 has already been selected: In CB Insights Top 50 World Insurtech Companies 2024 In Insurtech Global's Top 100 AIFinTech list 2024 In Fintech Global's Top 100 AIFinTech list 2024 In CNBC's World Top 150 Insurtech Companies 2024 With 42 nationalities on our team and offices in 8 major global cities, Akur8's solution is international by design, serving over 320 clients across 4 continents, and focusing on mature markets to drive faster growth. To learn more about Akur8, and what we do, click here. Akur8 is, in all senses of the term, an equal opportunities employer. Akur8 puts diversity, equality and inclusion at the heart of its values. We examine all applications based on equal skills and applying the principles of non-discrimination. As Akur8 continues to expand, we're looking for an Account Manager for Mid-Market with a strong expertise in account management or other types of client facing roles to help continue our growth in North America with a focus on developing our existing book of business through upsell and cross-sell opportunities. You'll join the North America sales team, whose mission it is to drive revenue growth for Akur8 in North America. You will be accountable for net new recurring revenue on your list of accounts and for renewing existing revenue. Your main responsibility/ies shall be to manage an existing book of business, including renewals and upsell opportunities, and you can expect to contribute to our continuing success by: Securing 100% client retention through successful renewals Increasing revenues through upsell and cross-sell opportunities Ensuring client satisfaction and long term growth with Akur8 Owning a revenue target that will directly contribute to the North America and company revenue objectives. As an Account Manager, your typical set of missions include: Act as the primary point of contact for a named list of accounts and establish relationships with key decision makers. Drive renewals and retention, ensuring high customer satisfaction and long-term success. Lead upsell and cross-sell opportunities to maximize account value - this includes leading the full sell cycle from opportunity identification, pilot management to contract negotiations and signature. Develop a deep understanding of client needs and collaborate with internal teams to deliver outstanding customer support. Monitor key account health indicators to mitigate risks and prevent churn. Maintain accurate records of account activities, using CRM tools and reporting on customer insights. We're looking for motivated individuals with +6 years of experience in sales and a strong interest in technology, eager to grow their skills in SaaS solutions. Ideal candidates have a passion for challenges, new market ventures, fast moving organizations and out of the box thinking. We are looking to hire 3 Account Managers to join our growing North America team.

Requirements

You have 4+ years of professional experience in account management, partnerships or consulting.
You have worked in a high-growth B2B technology company.
Bachelor's degree or higher preferred.
You have a track record of hitting and achieving quota.
You have proven experience in managing client relationships
You have experience in handling contract negotiations
You know how to build an effective and actionable account business strategy
You are familiar with sales protocols and SaaS company processes, use of CRMs, Slack communication, multi-teams interactions.
You understand how to work with technical teams and navigate a global company.
You are empathetic, humble and trustworthy
You have a capacity for detailed analysis and for converging to detailed and actionable plans
You are flexible and adaptable. You are comfortable dealing with multiple and constantly new topics
Excellent verbal and written communication skills.
Comfortable working in a multicultural and international environment.
You must possess an employment status that will allow work from our New-York office.

Nice To Haves

Experience working at a SAAS company
Technical fluency on topics such as cloud architecture, API and integration, IT project delivery.
Insurance industry experience

Responsibilities

Securing 100% client retention through successful renewals
Increasing revenues through upsell and cross-sell opportunities
Ensuring client satisfaction and long term growth with Akur8
Owning a revenue target that will directly contribute to the North America and company revenue objectives.
Act as the primary point of contact for a named list of accounts and establish relationships with key decision makers.
Drive renewals and retention, ensuring high customer satisfaction and long-term success.
Lead upsell and cross-sell opportunities to maximize account value - this includes leading the full sell cycle from opportunity identification, pilot management to contract negotiations and signature.
Develop a deep understanding of client needs and collaborate with internal teams to deliver outstanding customer support.
Monitor key account health indicators to mitigate risks and prevent churn.
Maintain accurate records of account activities, using CRM tools and reporting on customer insights.

Benefits

Competitive salary + annual bonus
Health insurance , Dental and Vision coverage (including spouse and family coverage)
401K Company match
Life insurance
Cell Phone & Internet reimbursement
25 days of PTO/year
Commuter benefit
Gym membership via ClassPass
IT equipment allowance
Professional development & trainings
Team fun: regular company gatherings and team events