Account Manager Leader - Hybrid/Chicago, IL
About The Position
Aon is seeking an Account Manager Leader in Chicago, IL, for a hybrid role. This position focuses on leading and developing the Account Manager population, helping team members achieve their goals through coaching, mentoring, training, and engagement. The role involves managing the local Account Manager team, supporting a book of business, collaborating with regional and national leadership, and contributing to local office initiatives. The ideal candidate will have a strong client service background in property casualty insurance and a passion for people leadership and relationship building.
Requirements
- 5+ years of Commercial Insurance experience, project management, and leadership.
- Recent management experience with direct reports.
- Strong desire to lead a team and work alongside local colleagues and regional/national leadership.
- Experience with, or a strong desire to cultivate colleague engagement with the team, including effective strategies to build team culture and collaboration.
- Experience with recruiting and managing talent pipeline.
- Collecting meaningful feedback for use in the performance management process.
- Ability to monitor clients' satisfaction, including both internal and external clients.
- Bachelor's degree or equivalent years of work experience.
Nice To Haves
- Valid Property and Casualty Insurance License is strongly preferred
- With no license, must obtain P&C license within 120 days of start date
Responsibilities
- Leading the local Account Manager population, including training and development.
- Identifying efforts to standardize work and ensuring activities are performed by the right group.
- Managing capacity across the Account Manager team.
- Supporting a book of business/assigned that service general risk-based client accounts.
- Collaborating with regional and national Account Manager Leadership.
- Supporting local initiatives alongside Account Executive and Office Leaders.
- Establishing clear roles, responsibilities, and performance expectations within the team.
- Demonstrating the capacity model and Account Manager best practices to improve efficiency.
- Focusing on continuous improvement and operational efficiency of the team.
- Enabling effective onboarding and handling of net new clients and expansion with existing clients.
- Monitoring clients' satisfaction, including both internal and external clients.
- Monitoring performance and suggesting changes in Account Manager assignments and service team composition.
- Working on succession planning for key clients, and Account Manager recruiting and talent pipeline.
- Collecting meaningful multi-rater feedback for performance management.
- Swiftly handling instances of underperformance within the Account Specialist team.
- Advocating for Account Managers looking for Account Executive opportunities.
- Working on region and national client service delivery initiatives to ensure efficiency and build standard processes.
- Educating assigned Account Managers by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes.
- Ensuring tools are understood and used.
- Ensuring Account Managers understand their career opportunities and encouraging movement.
- Monitoring and increasing colleague engagement on the team, including effective utilization of Smart Working strategies.
Benefits
- Eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
