Account Manager, Law Firm Referrals

TopDog Law

About The Position

In this role, you will be responsible for: Sourcing and evaluating potential in-flight referral partners, assessing fit with TopDog's model and client needs Onboarding new partners and explaining TopDog's underwriting, fee structure, and expectations with clarity and confidence Managing the full in-flight referral partner portfolio, tracking performance, spotting trends, and addressing issues proactively Holding partners accountable to performance standards while maintaining collaborative, respectful relationships Working closely with law firm operations to ensure smooth case flow, proper handoffs, and accurate reporting Proactively staying on top of case status and partner decisions to minimize legal and operational risk Identifying operational bottlenecks and inefficiencies, then working cross functionally to implement process improvements Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work. How This Role Drives the Business At TopDog Law, we're building more than a team, we're building a movement. We've grown fast by staying hungry, thinking critically, and taking extreme ownership, and now we're looking for an Account Manager who's ready to do the same. You'll own our in-flight referral partner network, sourcing, onboarding, and managing the law firms who receive cases we're not keeping in-house. You'll understand our underwriting deeply, explain our model with confidence to partners, and use data to make smart decisions about fit and performance. You're proactive about spotting issues in case flow and partner performance, comfortable having direct conversations, and genuinely invested in building strong partnerships. This is a role for someone analytical, curious, and ownership-focused, someone who moves fast, gets their hands dirty in the data, and solves problems without waiting to be asked. This role is critical to our success because it: Directly impacts [clients / revenue / case outcomes / team efficiency] Supports speed, quality, and consistency as we scale Helps protect and elevate the TopDog Law brand and client experience Strengthens the foundation needed to grow responsibly and sustainably What Success Looks Like Within your first 6–12 months, success in this role looks like: You consistently deliver on commitments with minimal oversight You proactively identify issues and propose solutions Your work raises the bar for quality, clarity, and follow-through You are viewed as a reliable, trusted partner by teammates and leaders You contribute positively to team energy, morale, and momentum

Requirements

Data-driven problem solver, comfortable analyzing partner and case data, spotting patterns, and using insights to guide decisions
Strong critical thinking, connects partner behavior, case flow, and business outcomes to diagnose root causes and opportunities
Confident communicator, able to explain complex models and underwriting to partners and internal teams with clarity
Partnership mindset with backbone, genuinely curious about partners, humble about your blind spots, but unafraid to have direct conversations and hold people accountable
Ownership mentality, you own the function end-to-end, make sound judgment calls independently, and escalate thoughtfully
Comfortable with ambiguity and building processes in a startup environment where priorities shift and you need to adapt
Growth mindset, you're analytically rigorous, ownership-driven, and have the potential to take on expanded responsibility as the business scales
Unintimidated by seniority, equally comfortable engaging with firm partners, managing partners, or legal teams
Bachelor's degree required
Three plus years of experience in roles managing performance metrics, building new partnerships, and owning end-to-end processes
Comfortable with spreadsheet analysis and CRM systems to track and evaluate data
Prior experience working cross functionally in a fast paced growth focused environment
Strong communication skills—written and verbal
Ability to think critically, prioritize effectively, and execute with speed

Nice To Haves

Understanding of personal injury law or legal operations is a plus, but not required
Experience in a fast-growing or high-volume environment
Comfort with ambiguity and evolving systems
Experience in legal, professional services, or client-centric organizations

Responsibilities

Sourcing and evaluating potential in-flight referral partners, assessing fit with TopDog's model and client needs
Onboarding new partners and explaining TopDog's underwriting, fee structure, and expectations with clarity and confidence
Managing the full in-flight referral partner portfolio, tracking performance, spotting trends, and addressing issues proactively
Holding partners accountable to performance standards while maintaining collaborative, respectful relationships
Working closely with law firm operations to ensure smooth case flow, proper handoffs, and accurate reporting
Proactively staying on top of case status and partner decisions to minimize legal and operational risk
Identifying operational bottlenecks and inefficiencies, then working cross functionally to implement process improvements
Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

Benefits

Real growth: As the firm grows, so do opportunities for advancement and leadership
High standards, real support: Clear expectations, coaching, and accountability
Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity
Meaningful work: Helping people through some of the hardest moments of their lives

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