Account Manager - LATAM, DSP Shared Services

Amazon • Nashville, TN

21h

About The Position

The Americas Deliver Service Partner (DSP) team partners with entrepreneurial
individuals across the globe to build sustainable and scalable delivery capacity
so that Amazon can continue to delight customers with fast, efficient, and bar
raising fulfillment of their orders. Equal parts advisor and operating partner,
Amazon’s team of Business Coaches assist our DSP business owners as they build
and grow successful last mile package delivery businesses. As trusted advisors,
Business Coaches work alongside DSPs to help solve their biggest challenges at a
programmatic level; influence their business planning and strategy; and look
around corners to identify obstacles and recommend solutions, ensuring DSP
owners make effective business decisions and are setup for success.
The DSP Shared Services team (DSS) is the backbone of the Americas DSP
organization and it is their workstreams that enable the scale of the program.
This Account Manager, DSP Shared Services will be responsible for providing
support on a day to day processes that enable DSPs to continue to grow and
succeed within the last mile network. This role will use complex problem-solving
skills, manage multiple high visibility priorities, and maintain a keen
attention to detail and the ability to work in a fast-paced environment with
ambiguous situations.
The DSS Account Manager role will be expected to support direct inquiries from
DSP program teams as well as DSPs. These support request help keep the DSP day
to day business operations running and can range from invoice inquires,
administrative support of systems and onboarding, as well as fleet allocation
concerns. DSS was created to help DSPs and Business Coaches to scale, you must
have a strong passion for accountability, setting high standards, and driving
results through focus on improving existing and future state operations,
systems, and processes. The ideal candidate will be able to think big to create
a long-term plan and influence leaders, but have exceptional tactical skills to
drive day-to-day implementation. They will be able to learn quickly and become
subject-matter experts in a number of different fields.

Requirements

• Experience analyzing data and best practices to assess performance drivers
• Experience with Excel
• Speak, write, and read fluently in Portuguese
• Be able to travel up to 10% to assigned stations and to conduct training and lift up to 10lbs while at station

Nice To Haves

• 1+ years of sales or account management experience
• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms

Responsibilities

• Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch.
• Conducting DSP training (in person and virtual) across several product types.
• Support DSP intake process, solving simple and complex issues from a variety of topics.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels and responding promptly to inquiries.
• Maintain customer records by updating account information within Salesforce.
• Developing long-term solutions using field experience and data-driven assumptions

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed