Account Manager, Inside Sales, US

Meso Scale Diagnostics, Llc.

5d•Hybrid

About The Position

The Inside Sales Account Manager is responsible for selling MSD's products and services. The incumbent will utilize business by phone principals to interact with customers, to include, but not limited to, laboratory scientists and directors, principal investigators, medical directors, and executives. The incumbent will also develop revenue through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers.

Requirements

Bachelor's degree in Biological Sciences or related field.
Additional years of experience may be substituted for 4 year degree
A minimum of one year of business to business (B2B) sales experience with proven sales record.
One year of laboratory experience, or proven aptitude for laboratory techniques, preferably with ELISA or immunoassays.
Experience using CRM database (salesforce.com desired)
Knowledge of wide range ofmolecular biology applications, products, and market. Knowledge of MSD products preferred.
Proven sales record with knowledge of the assigned geographic region.
Strong sales fundamentals and analytical background.
Strong knowledge of B2B sales principles, methods, practices, and techniques.
Able to build and maintain lasting relationships with customers.
Ability to develop and execute business plans.
A high level of confidence, integrity, interpersonal skills, and a professional presence for interacting in a courteous, timely, and diplomatic manner with customers.
Excellent oral, written communication and interpersonal skills.
Effectively communicate issues/problems and results that impact timelines, accuracy and reliability of sales data
Demonstrated propensity to be creative, collaborative, proactive, and self-motivated in the execution and completion of assigned accountabilities.
A wide degree of creativity and latitude is expected including the ability to multi-task and work productively in a demanding financial environment with changing priorities.
Ability to work individually and as part of a team.
Ability to travel on occasion.
Proficiency in MS Office Suite.

Responsibilities

Meet or exceed sales targets for all products and meet metrics to reach those goals
Develop tactical plans to maximize revenues.
Implement corporate strategy in defined accounts.
Negotiate contracts and execute pricing strategy to maintain existing business and expand development of new business.
Enhance customer satisfaction and increase MSD's competitive advantage while building trust and relationships with customers through consultative selling.
Develop strong relationships with customers.
Develop and execute an effective business plan within assigned territory.
Perform daily pre-call planning for increased sales effectiveness.
Recognize market trends and gain competitive intelligence within territory.
Communicate market information and initiate development of new business opportunities in defined area.
Work effectively in a team selling environment.
Actively plan with team members to achieve mutual company goals and objectives.
Maintain current customer information in CRM database to increase sales effectiveness.
Make sound business decisions based on relevant information, take calculated risks as necessary to achieve business objectives.
Cold-call prospects that are generated by external lead generation sources;
Penetrate all targeted accounts and radiate sales from within client base;
Handle inbound, unsolicited prospect calls and convert them into sales;
Overcome objections of prospective customers;
Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
Set up and deliver sales presentations, product/service demonstrations, and other sales actions;
Assist in creating RFP responses to potential clients;
Support marketing efforts such as trade shows, exhibits, and other events;
Coordinate customer training as necessary;
Investigate and troubleshoot customer service issues;
Attend periodic sales training;
Communicate brand identity and corporate position.

Benefits

comprehensive benefits package to support our employees' well-being and financial security
competitive salaries
medical, dental, and vision coverage, along with prescription benefits
401(k) plan with company matching
flexible spending accounts
company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance
paid vacation
paid sick leave
paid holidays
paid parental leave
employee assistance program
fitness club membership contribution
pet insurance
identity theft protection
home and auto insurance discounts
optional supplemental life insurance