Account Manager – Inbound/Call Support (Bilingual)

nexAir•Memphis, TN

9d•Onsite

About The Position

This role involves managing a high volume of inbound calls and emails, engaging with customers to resolve billing questions and discrepancies, and processing financial transactions. The Account Manager will also be responsible for monitoring overdue accounts, establishing payment schedules, and collaborating with internal teams to improve processes and customer service. Strong communication, problem-solving, and computer skills are essential, along with the ability to work both independently and as part of a team. Bilingual proficiency in English and Spanish is required.

Requirements

At least three years of experience in account management and collections
Bilingual in English/Spanish
Self-motivated and able to work independently
Excellent listening, written, verbal, communication and interpersonal skills (both verbal and written) with a customer service focus
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Proven ability to manage multiple projects at a time while paying strict attention to detail
Strong computer skills required, with advanced knowledge of Microsoft Office applications, including Excel
Ability to work cooperatively and collaboratively as part of a team and with all levels of employees, management and customers

Nice To Haves

Bachelor’s Degree is preferred

Responsibilities

Manage and assume responsibility for a high-volume of inbound calls and emails
Engage with customers to resolve all billing questions and discrepancies in a timely and appropriate manner
Record information about financial status of customers and status of collection efforts
Process customer refunds, credit memos, adjustments and credit card payments
Locate and monitor overdue accounts, using a variety of methods
Confer with customer and perform necessary research to identify and resolve short payments, past due invoices, pricing discrepancies
Establish alternate payment schedules, based on customers’ financial situations and company policies
Develop strong relationships with Operations and Sales to support the Customer Financial Services teams efforts in the resolution of customer discrepancies and process improvement
Work closely within Account Manager team and with Account Services team to encourage collaboration and process improvements to elevate the customer service experience and reduce the balance of outstanding receivables and unapplied payments
Effectively communicate with external customers and internal salespeople in a professional manner