Account Manager II – Treasury Management Specialty Services

PNC•Home Location-PA (PAH01), PA

1d•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Account Manager II within PNC's Treasury Management organization, this is a remote position. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Experienced, non-entry level professional
Proven success managing complex clients independently
Demonstrates autonomy, influence, and proactive service delivery
University / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors

Nice To Haves

Treasury Management experience strongly preferred
Ability to manage multiple priorities in a fast-paced environment
Account Management
Client Counseling
Competitive Advantages
Go-to-Market Strategies
Influencing Skills
Negotiation
Relationship Building
Sales Operations
Customer Relationship Management Applications
Customer Support Policies, Standards and Procedures
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Negotiating
Problem Management Process

Responsibilities

Independent role managing Treasury Management client relationships and complex servicing needs
Owns client requests end-to-end with minimal oversight
Handles escalations and high-impact situations confidently
Acts proactively to anticipate needs and drive solutions
Partners cross-functionally (TMOs, RMs, internal teams) to deliver outcomes
Under supervision, responsible for developing and maintaining assigned long-term client relationships.
Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units.
May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients.
Serves as point of contact for client matters.
May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship.
Leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed.
May work with in-house counsel and clients on contract negotiations.
Review of the servicing agreements to ensure contract terms meet servicing guidelines.
Participates in the analysis, assessment and documentation of client requirements.
Forecasts and tracks key account metrics.
May identify customization needs, and work with service partners to decision/implement.
Manages processes outlined in the contract and partners to resolve challenges regarding implementation and production issues.
Serves as an escalation point for high severity requests or issues.
Works towards finding the best solution to maintain a positive client relationship.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.