Account Manager II, Facilities Maintenance

PH FM LLC • Westerville, OH

5d • Onsite

About The Position

This position is responsible for managing a portfolio of clients, developing new business opportunities, maintaining strong relationships with existing clients and managing a team. The work environment is a typical office setting with moderate noise levels, requiring frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, and balancing. The role involves frequent use of eye, hand, and finger coordination for office machinery and requires oral and auditory capacity for communication. The employee may occasionally lift and/or move up to 20 pounds and must be able to read and understand work instructions. This job description is not exhaustive and management reserves the right to assign or reassign duties as needed.

Requirements

• Bachelor's degree in Business Administration or related field
• Minimum of 3 years of experience in account management
• Proficient in Microsoft Office Applications
• Intermediate to advanced Excel skills necessary.

Nice To Haves

• Previous experience in Facilities Maintenance/Construction a plus.

Responsibilities

• Manage a team of 3-5 direct reports alongside a Senior Manager.
• Identify improvement areas for team members and ensure work orders progress smoothly.
• Support SLA compliance and client relationships, including answering client inquiries.
• Proactively analyze work orders, monitor SLA adherence, and review proposals for accuracy.
• Develop positive client relationships, manage escalations, and host client calls as needed.
• Oversee work order finances, review profitability, and identify areas for improvement.
• Collaborate with Senior Manager on team and client initiatives.
• Demonstrate self-management and perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level