Account Manager I - Westlake Black Credit Card

Hankey Group External•Las Vegas, NV

3d•Onsite

About The Position

The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses. Negotiate with customers to develop payment plans that fit their individual situations. Meet and exceed daily and monthly goals while maintaining quality and compliance standards. Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies. Collaborate with teammates and contribute to the department’s overall success. Manage a high volume of calls efficiently and professionally in a fast-paced environment. Use skip-tracing tools to locate customers or collateral when needed. Reduce delinquency within your assigned queue and contribute to department-wide goals. Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

Requirements

Type at least 35 WPM with strong computer and data-entry skills.
Some experience in credit card collections or a related financial services role
Excellent communication and negotiation abilities with professional phone etiquette.
Able to multitask and stay organized in a fast-paced environment.
Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications.
Team-oriented with a positive, dependable attitude.
High school diploma or equivalent required.

Nice To Haves

2+ years of experience in a collections environment preferred.

Responsibilities

Negotiate with customers to develop payment plans that fit their individual situations.
Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
Collaborate with teammates and contribute to the department’s overall success.
Manage a high volume of calls efficiently and professionally in a fast-paced environment.
Use skip-tracing tools to locate customers or collateral when needed.
Reduce delinquency within your assigned queue and contribute to department-wide goals.
Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

Benefits

Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet