Account Manager I, Supplier

AvidXchange • Charlotte, NC

3d • Hybrid

About The Position

We are seeking a dynamic and results-driven Account Manager to join our Supplier Sales team, focusing on the post-sale portfolio growth of our ePayment supplier network. This role is responsible for the overall health, adoption, and expansion of a fluid account base by employing consultative sales strategies to drive product conversion and revenue. You will act as a key internal partner, utilizing data-driven analysis to diagnose barriers to adoption, re-sell value, and serve as the voice of the supplier to influence product and operational improvements across the organization.

Requirements

• 1-3 years of proven success in B2B SaaS sales or account management, with a strong track record of meeting or exceeding quota in complex, consultative sales cycles.
• Demonstrated ability to re-engage disengaged accounts and navigate multi-stakeholder deals up to the executive level.
• Proficiency in interpreting payment mix reports, CRM forecasting, and using tools like Excel to influence business outcomes and identify expansion opportunities (upsells/optimization).
• Strong written and verbal consultative communication skills with a proven ability to influence cross-functionally (Product, CS, Payments) without direct authority.

Nice To Haves

• Experience or strong familiarity with FinTech, Procurement, or AP/AR/Payment’s automation solutions is highly preferred.

Responsibilities

• Manage a fluid portfolio of ePayment supplier accounts, with responsibility for increasing product adoption and expanding revenue through consultative sales strategies.
• Develop and execute account-level strategies to drive conversion and adoption of our SaaS solutions.
• Identify key decision-makers and influencers within target organizations and engage them through tailored outreach and business case development.
• Partner closely with Customer Success, Product and Payment teams to ensure friction points are understood and addressed.
• Deliver compelling, data-driven presentations, when appropriate, demonstrate ROI and influence executive buy-in.
• Re-engage disengaged or underperforming accounts by diagnosing barriers to success and re-selling value based on tailored solutions.
• Conduct discovery sessions, when appropriate, to uncover root causes of low adoption and build corrective action plans.
• Identify opportunities for expansion, upsells, and service optimization as trust is rebuilt and value is realized.
• Share learnings and best practices with Sales, Marketing, and Customer Success teams to help refine our go-to-market approach.
• Represent the voice of the customer internally to help shape product and make operational improvements.
• Review payment mix reports to identify trends, gaps and opportunities.
• Maintain accurate pipeline forecasting and account notes in CRM.

Benefits

• 18 days PTO
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange
• Discounts on Pet, Home, and Auto insurance
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors
• 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250
• Hybrid Workplace Flexibility
• Free parking
• Fully granted from beginning of year, pro-rated if hired mid-year
• Must be full-time for at least 3 months
• Must be full-time for at least one year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed