Account Manager I, Personal Lines

Hub International Insurance•Encino, CA

10h

About The Position

The Personal Lines Account Manager I provides critical support to clients, manages a book of high net-worth clients, operating with the highest degree of professionalism, discretion, autonomy, and decision-making. The Account Manager I promotes positive and effective relationships between the sales and service team. May work alongside and cooperatively with Producers, if assigned on accounts, serve as the HUB’s primary contact to the client. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures. Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts. Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability. Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues. Responsible for overall retention of accounts in assigned book of business. Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate. Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data. Prepares annual review reports and conducts client meetings to review the insurance program and make appropriate recommendations for improvements. Prepares reports for management as required. Oversees functions performed by less experienced Account Managers and Client Support Specialists as required. Supports, mentors, and trains less experienced Account Managers and Client Support Specialists, as necessary. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses. Performs other duties and projects as assigned.

Requirements

High School Diploma / GED
3-5 years in an insurance Account Management role (brokerage experience required) or equivalent combination of education & experience.
Private Client/High Net-Worth experience required.
Demonstrated oral and written communication skills with the ability to effectively interact with all levels within the organization.
Computer proficient with Microsoft Office Suite, Outlook, and AMS (Epic preferred).
Willing to complete continuing education requirements, as needed.
2-5 years of relevant experience

Nice To Haves

College degree strongly preferred
Experience within the Entertainment space strongly preferred.
3 years of Retail Experience - Highly preferred
Familiarity with The California Fair Plan, wholesalers – Monarch, RT Specialty, Burns & Wilcox, AmWins.
Familiarity with CHUBB, PURE, CINCINNATI, VAULT, PCS/AIG, MERCURY TRAVELERS, SAFECO, PROGRESSIVE, NATIONWIDE , etc.

Responsibilities

Provides critical support to clients and manages a book of high net-worth clients.
Promotes positive and effective relationships between the sales and service team.
Serves as the HUB’s primary contact to the client.
Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues.
Responsible for account rounding and the development of new business.
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.
Acts as liaison between clients and insurance carriers to resolve escalated complex service issues.
Negotiates with underwriters and carriers.
Troubleshoots claims and billing issues.
Responsible for overall retention of accounts in assigned book of business.
Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals.
Identifies and follows-up on cross-selling opportunities.
Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives.
Updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
Prepares annual review reports and conducts client meetings to review the insurance program and make appropriate recommendations for improvements.
Prepares reports for management as required.
Oversees functions performed by less experienced Account Managers and Client Support Specialists as required.
Supports, mentors, and trains less experienced Account Managers and Client Support Specialists, as necessary.
Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
Makes appropriate recommendations to clients in response to those changes.
Attends industry related continuing education training and courses.
Performs other duties and projects as assigned.