Account Manager I or II (Large Groups)
About The Position
Our Account Managers are responsible for the retention activities of assigned accounts, strengthening client and account relationships, while creating future business opportunities. AM's collaborate with peers, leaders, and business partners to deliver target membership, retention, and solution outcomes. This position supports Large group accounts, with a focus on self-funded plans. There is flexibility to be based in Eastern Idaho (Idaho Falls, Pocatello or Twin Falls), or in Meridian, Idaho. The position offers hybrid location, with presence in-office or in-field + work from home in E. Idaho or Meridian Idaho. #LI-Hybrid
Requirements
- 2-4/+ years’ sales and/or account management experience.
- Bachelor’s Degree or equivalent work experience (Two years’ relevant work experience is equivalent to one-year college)
- State of Idaho Resident License or must obtain within 120 days of hire
- travel and/or attend off site events during and outside of standard working hours. Majority of travel will be in and around Eastern Idaho and surrounding area.
Nice To Haves
- Previous industry experience in mid-size or large group health insurance is strongly preferred.
- Familiarity with a variety of plans structure, including self-funded plans, is highly valuable in this role.
Responsibilities
- Responsible for retaining and strengthening client, broker, and consultant relationships through customer service and issue resolution.
- Develops account management and sales plans for assigned clients and prepares relationship strategies with clients and customers.
- Participates in the design of new benefits and/or procedures by providing input received from clients/accounts/ customers reactions to benefit offerings, rates, and/or processes/procedures to meet the needs of the market.
- Provides market feedback and information for retention and sales forecasting.
- Reviews and verifies data reports on customer retention, business opportunity and market trends.
- Conducts meetings at client/account locations.
- May be responsible for new or existing account installation.
- May coordinate activities of the field service office.
- May also provide carrier-specific market information to leadership, as well as provide resolution of complex problems and issues.
Benefits
- paid time off
- paid holidays
- community service and self-care days
- medical/dental/vision/pharmacy insurance
- 401(k) matching and non-contributory plan
- life insurance
- short and long term disability
- education reimbursement
- employee assistance plan (EAP)
- adoption assistance program
- paid family leave program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
