Account Manager, Large Group

Blue Cross & Blue Shield of Rhode Island • Providence, RI

1d • $64,600 - $96,800 • Hybrid

About The Position

At BCBSRI, our greatest resource is our people. We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well. We recognize that to do your best work, you have to be your best self. It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees. Our culture is one of belonging. We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of our team and your input, thoughts, and ideas are valued. Join others who value a workplace for all. We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders. We’re dedicated to serving Rhode Islanders. Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer. Why this job matters: Serve as dedicated resource to new and existing accounts. Provide ongoing account management to assigned accounts ensuring client satisfaction with products and services in support of sales retention and new business efforts. Manage account renewals and sales via the establishment of a Purchase Activation Request (PAR) and the engagement of a Project Manager, as needed to ensure accurate and timely implementations. Conduct member, client, and broker education sessions to maximize the experience of doing business with BCBSRI. Work with the Wellness team to assist as needed with the development and integration of innovative wellness strategies into health insurance plan design and employer wellness programs.

Requirements

• Bachelor’s degree in Business Administration, or related field, or an equivalent combination of education and related work experience
• Three to five years experience in healthcare, provider or customer service, marketing, sales or related field
• Valid and unrestricted driver’s license
• Active Rhode Island Producers licenses: Life, and Health and Accident. Must be obtained within 6 months if not already held.
• Knowledge of commercial products and benefits
• Knowledge of national healthcare trends, including healthcare reform legislation
• Advanced analytical skills, with the ability to interpret and synthesize complex data sets
• Working knowledge of Microsoft Suite, Facets, SharePoint and Salesforce
• Good business acumen and political savvy
• Knowledge of business process improvement techniques and strategies
• Excellent verbal and written communications skills
• Negotiation skills
• Presentation skills
• Decision-making skills
• Good problem-solving skills
• Ability to interface with employees at all levels
• Ability to effectively navigate ambiguous situations with limited direction
• Excellent organizational skills and ability to successfully prioritize multiple tasks
• Ability to handle multiple priorities/projects

Responsibilities

• Serve as dedicated, consultative resource to new and existing accounts; manage escalated concerns and operational issues to successful resolution.
• Foster relationships with human resource personnel within accounts, as well as with the broker and consultant community.
• Participate in client sponsored groups and events.
• Conduct member education sessions in the form of product and benefit presentations, health fairs, webinars and trade shows, locally and nationally, as needed.
• Proactively prepare schedule of Open Enrollment meetings by providing availability to clients giving priority to requests made by key clients.
• Develop and deliver open enrollment presentations inclusive of wellness offerings.
• Assess wellness needs of employer groups and engage Wellness team in recommending solutions based on health promotion best practices.
• Provide support to Sales teams; complete, validate and monitor Purchase Activation Request (PAR) form and implementation post sale inclusive of broker commissions.
• Educate clients on available web-based tools and resources, including usage of electronic enrollment vehicles and 834 eligibility files.
• Facilitate on-site Electronic Enrollment training for clients who choose this option.
• Thoroughly and accurately maintain Salesforce by populating all account activity, decision documents and contracts.
• Prepare new business and renewal packages, collateral kits, and benefit summaries.
• Work with Marketing Communications to create and update (annually) custom collateral, as needed.
• Perform reporting (including Member Study Requests) and utilization analysis for assigned accounts.
• Attend and provide status of monthly renewal progress/decisions at daily Account Onboarding/Renewal meetings to ensure timely and accurate account implementation.
• Remain current with the details of all products and services offered by organization, as well as federal and state legislation impacting operations.
• Promote the products and direction of the organization to the customer and report back to the organization trends, issues, and situations uncovered in the marketplace.
• Participate in department initiatives and projects and perform other sales related and operational duties as assigned.

Benefits

• flexible work arrangements that include remote and hybrid opportunities and paid time off
• tuition reimbursement
• assist with student-loan repayment
• health, dental, and vision insurance as well as programs that support your mental health and well-being
• competitive pay
• bonuses and investment plans
• committed to growing and developing our employees
• associates receive additional paid time to volunteer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level