Account Manager I - GL Direct
About The Position
This role focuses on promoting sales of products and services to new and existing accounts through inbound and outbound sales activities. The goal is to meet or exceed financial targets and achieve greater market penetration. The Account Manager will follow a daily schedule, consistently meeting or exceeding expectations for calls and administrative work that contribute to sales and service level objectives. This position involves upselling and cross-selling compatible products, acting as the primary liaison between customers and the Company, and maintaining positive client relations. The role requires creating and delivering sales pitches, educating customers on product information, and proactively discovering and attracting new customers. Additionally, the Account Manager will provide insights on product improvements, marketing campaigns, and relationship management, maintain industry contacts, attend trade shows, and potentially provide sales and product training to new staff.
Requirements
- Minimum 3 years of experience in inside sales, preferably in a call center environment.
- Minimum 3 years of experience in the dental industry.
Nice To Haves
- Bachelor’s degree or certification in dental profession preferred.
- Implant knowledge preferred
Responsibilities
- Promotes sales of products and services to new and existing accounts through inbound and outbound sales activities to meet/exceed financial targets and achieve greater market penetration.
- Follows a daily schedule and consistently meets/exceeds expectations for inbound/outbound calls and administrative work that contribute to achieving sales and service level objectives for the team.
- Upsells and cross-sells compatible products to customers and shows them how certain products can enhance the customer’s current success.
- Acts as primary liaison between customers and the Company; maintains positive client relations and ensures customer needs are met in a manner that is sustainable and beneficial.
- Creates and confidently delivers sales pitch that highlights the superiority of the Company’s products and builds brand awareness.
- Educates customers on product information including function, specifications, purpose and developments in product design.
- Maintains initiative to discover and attract new customers in a manner that is professional, efficient and honest.
- Provides insight and contributes creative and strategic ideas about product improvements, marketing campaigns and relationship management.
- Develops and maintains contacts within industry to provide information and remain abreast of competitors activities.
- Attends trade shows and conventions; represents the Company at trade show booth as well as collects information on competitor products and services. Additionally, may sponsor seminars and continuing education programs as well as provide studies and product information to customer base.
- Provides sales and product training and/or mentors to incoming staff and team members as required.
- Performs other related duties and projects as business needs require at the direction of management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
