Account Manager I - Employee Health & Benefits

Marsh McLennan•McLean, IL

4d•$49,000 - $91,300•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking an Account Manager I in Employee Health & Benefits. This role acts as the client-facing hub, responsible for building and maintaining strong relationships with clients and carriers. The Account Manager is the primary resource for client service questions, handling administration, billing, and claims issues, and troubleshooting until resolution. They will utilize the client management system to update policies, log client meetings and carrier follow-up, manage tasks, and extract information for client requests. The role also involves preparing and delivering forms and marketing materials, and providing administrative support for special projects. Renewal and implementation responsibilities are collaborative, requiring close work with Producers and Marketing Account Executives to monitor renewals, analyze coverage needs, and prepare recommendations. This includes coordinating and conducting client meetings to present renewal options, scheduling and leading teammate meetings for implementation, and ensuring all documentation and next steps are tracked and executed. The goal is to keep coverage, service, and renewal processes moving forward effectively through attentive client advocacy, carrier coordination, and internal communication.

Requirements

Bachelor’s degree or equivalent education and related training
Minimum two years of relevant insurance industry experience
Strong client relations and communication skills
Service-oriented, cooperative, and tactful in resolving client and company issues
Proficient in computer applications, including Microsoft Office Suite

Nice To Haves

Advanced degree
Life & Health License or ability to obtain within 90 days, with certification in field of endeavor
Experience with Requests for Proposal

Responsibilities

Act as the client-facing hub, building and maintaining strong relationships with clients and carriers.
Serve as the primary resource for client service questions, handling administration, billing, and claims issues.
Troubleshoot client issues until resolution.
Update policies in the client management system for new business or renewals.
Log client meetings and carrier follow-up.
Establish and manage follow-up tasks.
Pull information needed to support client requests.
Prepare and deliver required forms and marketing materials.
Provide administrative support on special projects or opportunities to develop new services.
Collaborate with Producers and Marketing Account Executives on renewals and implementations.
Monitor renewals and analyze coverage needs.
Prepare recommendations for clients.
Coordinate and conduct meetings with clients and internal partners to present renewal options or gain approval to go to market.
Schedule and lead teammate meetings to complete implementation.
Ensure all documentation and next steps are tracked and executed.