Account Manager – Healthcare AI

Cube Management•San Francisco, CA

1d•Onsite

About The Position

We're partnering with a fast-growing, Andreessen Horowitz-backed healthcare AI company that is fundamentally reshaping how clinical trials recruit patients — one of the most critical and chronically broken bottlenecks in drug development. With a 92%+ commercial win rate, 7 of the top 15 research site networks already as customers, and organic pipeline growth fueled entirely by word-of-mouth, this company is building something rare: a product their customers genuinely love. They're now looking for their first dedicated Account Manager — someone ready to own the entire post-sale motion and help define what world-class customer success looks like at a company on a hypergrowth trajectory.

Requirements

2–8 years of B2B account management or post-sale experience, with at least 1–2+ years of direct commercial ownership — including retention and expansion quotas (NRR, GRR, expansion ARR)
Background at a healthcare technology company — think Headway, Tennr, Latent Health, Tandem, AI Growth Therapy, or similar seed-to-Series B health tech startups
Proven experience selling into or managing SMB healthcare accounts — clinics, research sites, or health systems (not pharma/biotech enterprise)
Track record of managing executive relationships (CEO, COO, VP-level) with a defined book of business and measurable results — be prepared to cite specific dollar amounts retained and expanded
Experience operating without a pre-built playbook — you've built processes from scratch and thrived in ambiguity
Has personally owned upsell and expansion metrics — NRR, GRR, expansion ARR
Can speak concretely to dollar amounts retained and expanded in prior roles
Comfortable leading data-driven business reviews with senior stakeholders
High Agency Profile
Energized by early-stage environments where the structure doesn't yet exist
You don't wait for a process to be handed to you — you build it, test it, and iterate

Nice To Haves

Bachelor's degree from a top-25 university preferred — though strong experience will always speak louder than credentials

Responsibilities

Retention & Expansion across the full customer book, managing relationships with CEOs, COOs, and CROs at leading research site networks
Quarterly Business Reviews grounded in real performance data — study volume, screen-fail rates, ROI against contract terms
Revenue Growth through new study onboarding, additional site expansions, and adoption of new AI voice and SMS products
Contract Negotiations — renewals, amendments, and pricing discussions with senior stakeholders
Voice of the Customer — synthesizing feedback into structured product input that shapes the roadmap