Account Manager - Government

One Pass Solutions • Eden Prairie, MN

7d • Hybrid

About The Position

As the Account Manager - Government, you will serve as a strategic individual contributor within One Pass, responsible for managing and growing a portfolio of payer clients. You will act as a trusted advisor to customers, ensuring strong relationships, successful delivery of solutions, and alignment between client needs and One Pass business objectives. This role plays a critical part in driving customer retention, satisfaction, and account expansion through execution, partnership and influence.

Requirements

• Bachelor’s degree required (Master’s degree preferred)
• 4-6 years experience in account management, client success, or a related role
• Strong relationship-building and stakeholder management skills
• Demonstrated ability to own and execute account plans independently
• Proven experience supporting client retention and account growth
• Excellent written, verbal, and presentation skills
• Ability to collaborate cross-functionally and influence outcomes

Nice To Haves

• Experience with financial analysis, forecasting, or revenue-related metrics
• Demonstrated record of success managing and expanding accounts
• Experience conducting market analysis or customer analysis to identify growth opportunities
• Experience supporting Medicare, Medicaid, or other government-program payer clients
• Experience working with Medicare Advantage plans, Part D sponsors, or state Medicaid programs
• Familiarity with CMS regulations or program requirements
• Experience supporting contract renewals or amendments in regulated healthcare environments

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned payer clients, owning day-to-day relationships and client satisfaction. Built and maintain trusted, long-term partnerships while acting as a customer advocate internally.
• Client Implementation & Onboarding Support: Partner closely with Product and Implementation teams to support onboarding and deployment for new and existing customers. Attend and participate in weekly implementation and status calls to ensure alignment, issue resolution, and timely delivery.
• Account Strategy & Growth: Develop and execute account-level strategies tailored to each client’s goals and business needs. Identify opportunities for retention, expansion, upsell, and value-added services to support revenue growth.
• Cross-Functional Project Oversight: Lead delivery through cross-functional collaboration, while coordinating with internal teams to ensure products and services are delivered on time and within scope. Proactively identify risks and dependences and work with partners to mitigate issues.
• Performance Monitoring & Optimization: Define and track key performance indicators (KPIs) for assigned accounts to monitor account health. Analyze trends and proactively address risks or issues to optimize client outcomes.
• Client Advocacy & Feedback Loop: Gather client feedback to identify unmet needs and opportunities for improvement. Partner with internal stakeholders to influence product enhancements and service improvements.
• Reporting & Executive Communication: Prepare and deliver regular account reviews, performance reports, and strategic recommendations to client and internal stakeholders, both virtually and in person.
• Revenue & Contract Management: Manage contract renewals, pricing discussions, and ongoing terms to support revenue growth and profitability. Partner with Finance and Legal teams to ensure accurate invoicing and contract execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level