Account Manager / Facilities Solutions Manager

City Wide Facility Solutions • Knoxville, TN

1d • Remote

About The Position

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) to manage and grow a defined portfolio of commercial client accounts. This is a field-based account management and operations role with two primary objectives: Retain existing janitorial clients by delivering excellent service and strong client relationships, and grow revenue by identifying, selling, and managing additional City Wide facility solutions. You will operate your portfolio much like your own book of business. You will spend much of your time at client facilities building relationships, inspecting service quality, resolving issues, managing service providers, identifying additional needs, and ensuring City Wide consistently delivers on its commitments. Your income grows with your results through uncapped commission tied directly to account retention and growth. High-performing FSMs may also have opportunities to advance into broader operational leadership, including Director of Operations.

Requirements

• 3+ years of experience in B2B account management, operations, territory management, facility services, or another service-based industry
• Demonstrated success retaining and growing business-to-business client relationships
• Strong relationship-building, customer-service, and problem-solving skills
• Excellent follow-through, organization, and attention to detail
• Ability to manage multiple clients, priorities, deadlines, and service issues
• Strong verbal and written communication skills
• Comfortable discussing pricing, service performance, and business opportunities with clients and service providers
• Proficiency with Microsoft Office and CRM systems
• High school diploma or equivalent required
• Valid driver’s license, reliable transportation, and willingness/ ability to drive throughout the assigned territory

Nice To Haves

• Bachelor's degree preferred
• Experience in commercial cleaning, facility management, route-based services, outsourced services, or managing subcontracted service providers is strongly preferred

Responsibilities

• Own the day-to-day relationship and service performance for an assigned portfolio of commercial janitorial clients, with primary responsibility for client satisfaction and retention.
• Build strong relationships with client decision-makers, understand expectations, maintain consistent communication, and conduct regular client visits.
• Conduct quality-control inspections, identify deficiencies, coordinate corrective action with Independent Contractors and Night Managers, and verify issues are resolved.
• Manage Independent Contractor performance, including service quality, compliance, coverage, pricing within company guidelines, and replacement when necessary.
• Help lead successful new-account starts by coordinating contractors, supplies, access, service schedules, client expectations, and follow-up inspections.
• Maintain accurate client information, inspections, service issues, and follow-up activity in City Wide’s CRM.
• Proactively identify and resolve service concerns before they put the client relationship at risk.
• Grow revenue within your existing client portfolio by identifying facility needs and introducing additional City Wide facility solutions and Other Services.
• Develop a strong understanding of each client’s facility to identify opportunities for services such as floor care, carpet cleaning, window cleaning, pressure washing, landscaping, parking lot services, and other facility-maintenance solutions.
• Manage the sales process for additional services, including identifying the opportunity, developing the solution, coordinating pricing within company guidelines, presenting the service to the client, and closing the opportunity.
• Manage the execution of sold services by coordinating vendors or Independent Contractors, schedules, client expectations, quality control, and follow-up.
• Build recurring and project-based revenue by becoming the client’s trusted resource for facility-maintenance needs beyond janitorial service.
• Take ownership of the retention, revenue growth, and overall performance of your assigned portfolio.

Benefits

• $50,000–$55,000 guaranteed base salary
• Uncapped commission tied to account retention and growth
• Expected first-year total earnings of $85,000–$100,000
• Medical/Dental/Vision and supplemental benefits available after introductory period
• PTO
• 401K plan with company match
• Team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED