Account Manager - Facilities Maintenance

DAVACO • Irving, TX

1d

About The Position

DAVACO is a leading turn-key solution provider with over 30 years of experience supporting major brands with the development, transformation, and maintenance of their physical sites across North America. The Account Manager will lead a team, providing technical guidance, customer service oversight, and leadership support. This role serves as the subject matter expert for the team regarding customer processes and expectations. Key responsibilities include managing customer relationships, resolving escalations, driving proactive reporting, and ensuring all core requirements are met to satisfy the customer. The Account Manager will also collaborate with Ops Support teams for field coverage and financial oversight, manage team members (potentially including Assistant Account Managers), and cover team responsibilities as needed. Additional duties involve vetting scopes of work and pricing, providing financial reporting, projecting trends, and leading client meetings.

Requirements

• High school degree or equivalent.
• Bachelor's Degree in Project Management.
• 4+ years in multi-site Facilities Maintenance as a vendor, vendor aggregator, or client.
• 1+ years of experience leading teams (teams of 4+ in size are a plus).
• Intermediate to Advanced Excel Skills.
• Ability to deal with ambiguity.

Nice To Haves

• Ability to lead, coach & develop team members for growth.
• Ability to manage 10+ dynamic clients and multiple teams managing those clients.
• Ability to communicate effectively across dynamic teams in the field and in office.
• Ability to handle conflict resolution with customers, vendors & internal teams.
• Ability to handle frequent stressful situations and tense deadlines.
• Ability to manage multiple competing priorities to ensure the best interests of Davaco, the Client and your team are met.
• Self-starter: driven to identify & solve problems before the customer knows they exist.

Responsibilities

• Provide technical guidance, customer service oversight, and general leadership support to the team.
• Serve as the subject matter expert for the team, relative to customer processes and expectations.
• Manage key customer relationships, including resolving escalations and driving proactive reporting.
• Ensure proper field coverage and financial oversight of programs in collaboration with Ops Support teams.
• Cover all responsibilities for roles within their team as needed to ensure customer satisfaction.
• Vet proposed scopes of work, including pricing.
• Provide financial reporting and project trends.
• Lead client meetings.
• Manage multiple dynamic clients and multiple teams managing those clients.
• Handle frequent stressful situations and tense deadlines.
• Manage multiple competing priorities to ensure the best interests of Davaco, the Client, and the team are met.
• Maintain Key Performance Indicators for customers and teams.
• Pro-actively resolve service delivery issues by anticipating client issues and ensuring appropriate internal and external support.
• Replicate a high level of customer service through teams and build client relationships.
• Identify and solve problems before the customer is aware of them.

Benefits

• Equal Opportunity Employer
• Supports a Diverse, Inclusive Work Environment
• Drug-Free Workplace
• Pre-employment background checks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager