Account Manager - Facilities Maintenance

Davaco•Irving, TX

About The Position

DAVACO is a leading turn-key solution provider with over 30 years of experience supporting major brands with the development, transformation, and maintenance of their physical sites across North America. The Account Manager will manage key customer relationships, resolve escalations, drive proactive reporting, and ensure all core requirements are met to satisfy the customer. This role involves providing technical guidance, customer service oversight, and general leadership support to a team of 4-6 members, potentially including Assistant Account Managers. The Account Manager will also be responsible for vetting scopes of work, pricing, providing financial reporting, projecting trends, and leading client meetings.

Requirements

High school degree or equivalent.
Bachelor's Degree in Project Management.
4+ years in multi-site Facilities Maintenance as a vendor, vendor aggregator, or client.
1+ years of experience leading teams.
Intermediate to Advanced Excel Skills.
Ability to deal with ambiguity.
Ability to lead, coach, and develop team members for growth.
Ability to manage 10+ dynamic clients and multiple teams managing those clients.
Ability to manage roughly 1,500 requests a month.
Ability to communicate effectively across dynamic teams in the field and in office.
Ability to handle conflict resolution with customers, vendors, and internal teams.
Ability to handle frequent stressful situations and tense deadlines.
Ability to manage multiple competing priorities to ensure the best interests of Davaco, the Client, and the team are met.

Nice To Haves

Teams 4+ in size a plus.

Responsibilities

Provide technical guidance, customer service oversight, and general leadership support to the team.
Serve as the subject matter expert for the team regarding customer processes and expectations.
Manage key customer relationships, including resolving escalations and driving proactive reporting.
Manage all core requirements to satisfy the customer.
Collaborate with Ops. Support teams for proper field coverage and financial oversight.
Cover responsibilities for team roles as needed to ensure customer satisfaction.
Vet proposed scopes of work, including pricing.
Provide financial reporting and project trends.
Lead client meetings.
Maintain Key Performance Indicators for customers and teams.
Proactively resolve service delivery issues by anticipating client needs and ensuring appropriate internal and external support.
Replicate a high level of customer service through the team and build client relationships.
Identify and solve problems before the customer is aware of them.