Account Manager - Experiential

Imagination • New York, NY

2d • $90,000 - $95,000 • Hybrid

About The Position

Imagination is currently hiring for an Account Manager role that will be the key day-to-day leader on this account and requires 4+ years of relevant experience in the experiential campaigns and 7+ related fields, including agency or in-house marketing roles. Proven experience with integrated programs featuring solid digital strategies is required.

Requirements

• 4+ years of relevant experience in experiential campaigns.
• 7+ years of related experience, including agency or in-house marketing roles.
• Proven experience with integrated programs featuring solid digital strategies.
• Experience leading multi-workstream programs with significant digital components.
• Strong understanding of experiential delivery models, timelines, and constraints.
• Experience owning budgets, schedules, and risk management at a program level.
• Excellent communication management skills.
• A calm, structured, and solutions-oriented approach under pressure.
• Strong organizational skills and attention to detail.
• Bachelor’s Degree or equivalent experience.

Nice To Haves

• Leads by behavior and attitude, not through position or tenure.
• Thinks strategically – knowledge of Imagination and Client practices.
• Inspires creativity and innovation – imagines creative solutions.
• Drives results – achieves high levels of customer satisfaction.
• Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives.
• Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them.
• Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders.
• Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget.
• Flexibility and adaptability, able to adjust to changing client needs and market conditions.
• Enjoy orchestrating complexity and bringing order to creative ambition.
• Thrive in fast-paced, collaborative, and high-visibility environments.
• Confident leading conversations, making decisions, and managing tradeoffs.
• Appreciate the intersection of physical environments and digital experiences.
• Take pride in delivering well-crafted, reliable, and impactful work.

Responsibilities

• Leading and managing mid-level client relationships by understanding their business goals, objectives, and challenges.
• Developing and implementing strategic plans and innovative solutions that drive business growth and achieve client objectives.
• Providing strategic direction and leadership to cross-functional teams to ensure that all projects are aligned with client goals and objectives.
• Managing and mentoring junior teams, providing guidance, support, and feedback to ensure that all client expectations are met or exceeded.
• Staying up-to-date with industry trends, best practices, and emerging technologies to provide strategic guidance and recommendations to clients.
• Independently creating, tracking, monitoring and enforcing detailed scopes of work for projects.
• Developing and managing project budgets, ensuring that projects are profitable and that all costs are accounted for.
• Identifying new business opportunities, developing and presenting proposals to clients, and negotiating contracts.
• Project managing workback, workstreams, internal stakeholders, and creative/production problem solving.
• Monitoring project performance and providing regular updates to clients and internal teams to ensure that projects are completed on time and within budget.
• Streamlining internal processes and identifying areas to improve efficiency and effectiveness.
• Providing exceptional customer service by responding promptly to client inquiries, addressing concerns, and ensuring that clients are satisfied with the level of service provided.
• Identifying potential project risks and developing contingency plans to mitigate them, escalating to Account Director and Senior Account Director or Executive, when necessary.
• Motivating and inspiring their team and cross-functional teams to achieve client objectives.
• Presenting, communicating, and liaising with clients.
• Effectively communicating with clients, cross-functional teams, and internal stakeholders.
• Managing multiple projects concurrently.
• Working collaboratively with team members, being flexible, inclusive, positive and helpful.
• Managing project timelines, budgets, and resources effectively.

Benefits

• Work with a state-of-the-art product and deliver it to exciting and innovative brands.
• Learning and development opportunities that contribute to professional growth.
• A fun, engaging work culture.
• Be part of a mission-driven team that values agility, integrity, and excellence.
• Opportunity to contribute to large-scale, high-impact projects from day one.
• Dedicated personal growth & development through our GrowForward programme.
• Comprehensive paid time off benefits.
• Generous parental leave.
• Comprehensive, low-cost health benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree