About The Position
This is a maternity cover opportunity for a customer-focused Existing Business Account Manager who is passionate about delivering value and supporting long-term customer success. In this role, you will support Unit4’s Cornerstone Niche Product portfolio, primarily UPM, FPM, and MAP, with scope to cover additional niche solutions over time. These products are deployed both as standalone solutions and integrated with the Unit4’s ERP technology stack. You will work closely with customers, internal teams, and partners to drive adoption, retention, and sustainable commercial outcomes. Your mission is to protect and grow recurring revenue (ARR), deliver ACV quota for the assigned territory, and support customers in their digital and cloud transformation journeys, maximising the value they gain from our solutions. This is a Account Manager role, ideal for someone with solid experience in managing existing customer accounts who enjoys balancing relationship management, commercial ownership, and partner collaboration. This is a hybrid role based in Portugal or Sweden.
Requirements
- Experience as an Account Manager or similar role managing existing customers within SaaS, ERP, or enterprise software.
- Background in ERP, financial systems, or adjacent enterprise applications is an advantage.
- Understanding of subscription-based business models, including renewals and ACV targets.
- Experience working with partners (sales and/or implementation), ideally in an ecosystem-driven environment.
- Comfortable discussing digital and cloud transformation in a customer-relevant, outcome-focused way.
- Embody and promote our SaaS behaviours: One Team, Customer Centricity, Continual Learning, Standardised Scalability, Ongoing Innovation, Data-Informed.
Responsibilities
- Own and manage a defined portfolio of existing customers using Cornerstone niche products.
- Build trusted relationships with key customer stakeholders, acting as their primary commercial point of contact.
- Understand customer objectives and usage to position relevant upgrades, add-ons, and services that support digital and cloud transformation.
- Drive ARR retention through proactive account management, renewal preparation, and early risk identification.
- Achieve ACV quota for renewals, upsell, and cross-sell within the assigned territory.
- Identify churn risks and coordinate mitigation plans together with Customer Success, Support, and Product teams.
- Manage the end-to-end sales cycle for renewals, upsell, and cross-sell within your customer base.
- Apply a structured and repeatable sales approach aligned with Unit4’s ways of selling.
- Collaborate with pre-sales, product, engineering, and delivery teams as needed.
- Manage and support sales and implementation partners aligned to UPM, FPM, MAP, and related solutions.
- Coordinate jointly with partners on sales opportunities, renewals, and customer success initiatives.
- Ensure partners are aligned with Unit4 commercial objectives, solution value propositions, and customer outcomes.
- Work closely with Product, Support, Customer Success, and Professional Services to ensure a consistent and positive customer experience.
- Feed customer insights, roadmap input, and market feedback back into the organisation.
- Maintain accurate pipeline, forecast, and account information in CRM.
Benefits
- Flexible Leave Paid Time Off policy
- remote working opportunities
- Global Wellbeing Days
- other great benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
