Account Manager, Excess Casualty

BP&C•Chicago, IL

2d•Onsite

About The Position

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Argo / Farm Family currently has a challenging opportunity for an Account Manager in their Excess Casualty line of business. This position will provide support and assistance to the overall underwriting function through customer service, processing of various underwriting transactions, data research, and analysis. The Account Manager plays a pivotal role in delivering customer service excellence to our internal and external partners. This role will work onsite daily from our Chicago, Los Angeles, or New York City office location.

Requirements

High School diploma or equivalent; college coursework or degree preferred.
General knowledge of commercial insurance is strongly preferred.
Must be able to function effectively in a time-sensitive and high-volume environment.
Flexible and adaptable to changing direction, adjusting priorities, and/or working on multiple tasks simultaneously.
Able to work autonomously in a fast-paced, production-oriented environment.
Strong oral, written, organizational, analytical, and prioritization skills.
Ability to maintain a positive working relationship with the agent/broker workforce.
Must display a professional demeanor and excellent customer service skills.
Proficient in the use of computer programs, including Word, Excel, and Outlook.
Ability to travel on a minimal basis.

Responsibilities

Analyze and process account inquiries, complex endorsement requests, and changes such as billing and other needs within established service standards.
Utilize and follow internal guidelines, authority, and procedures to ensure that all assigned work transactions are processed accurately while meeting service and compliance standards.
Conduct underwriting file analysis, including identifying forms and endorsements to be used in policy.
Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through the utilization of systems and guidelines as provided.
Develop and maintain positive working relationships with underwriters, customers, and business partners to provide high-quality service to clients.
Set up rating, issue binders, and send out quotes on behalf of the underwriters.
Interact with brokers to assist with follow-up for underlying information, subjectivities, as well as addressing account inquiries.
Thorough review and analysis of inspection reports, including follow-up with brokers on observations that affect coverage implications.
Thorough review, analysis, and processing of premium audits, including dispute resolutions.
Participate in projects and other duties as assigned.
Attend broker visits when appropriate.