Account Manager - Event Structures

Arena Event Services•Oak Creek, WI

1d•Onsite

About The Position

At Arena, we don’t just sell services — we help create the physical environments behind some of the world’s most iconic events. From Formula 1 and the Ryder Cup to the PGA Tour, our teams design, deliver, and install event structures that transform spaces into unforgettable experiences. As an Account Manager at Arena, your work goes beyond traditional sales. You’ll be deeply connected to how events come to life, partnering with clients and internal teams to turn ideas into real‑world solutions on a global stage.

Requirements

Bachelor’s degree in Business, Marketing, or a related field — or equivalent professional experience
2+ years of experience in account management, customer success, sales, or a related role
Proven ability to manage multiple client relationships and deadlines at once
Strong communication and presentation skills, with confidence working directly with clients
Analytical and problem‑solving skills, with the ability to balance client needs and internal capabilities
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Nice To Haves

Background in event services, construction, temporary structures, or project‑based environments
Experience working within a CRM and managing sales pipelines
Demonstrated success partnering cross‑functionally to deliver complex or time‑sensitive projects

Responsibilities

Serve as the primary point of contact for assigned client accounts, owning relationships from initial engagement through project completion
Develop a deep understanding of each client’s goals, timelines, and event requirements
Manage the full sales cycle within assigned accounts, including opportunity identification, solution development, proposals, pricing, and contract execution
Partner closely with Operations, Project Management, and Finance teams to ensure accurate scoping and smooth project handoff
Stay engaged throughout project execution, maintaining proactive communication and managing expectations
Address client questions, changes, or challenges quickly to protect timelines and relationships
Identify opportunities to grow accounts through repeat work, upselling, and cross‑selling
Represent Arena at client meetings, site walks, industry events, and trade shows as needed