Account Manager, Environmental Technology

Corning•City of Corning, NY

5d•Hybrid

About The Position

Corning is a world leader in glass, ceramic, and materials science, known for pushing the boundaries of innovation. This role is the primary owner of the commercial relationship with key Environmental Technologies customers in the Stationary, Aftermarket, and Retrofit growth applications space. The Account Manager is accountable for developing and executing account strategies to retain, grow, and strengthen Corning’s position with these customers. This role serves as the central point of coordination between the customer and Corning’s commercial, technical, and operational teams.

Requirements

Bachelor’s Degree required
5+ years of experience in account management, sales, or commercial roles
Excellent written and verbal communication skills
Strong customer management and problem-solving capabilities
Proven ability to lead and influence cross-functional, matrixed teams without direct authority
Strong negotiation and commercial acumen
Ability to present effectively to customers, including technical and executive audiences
Experience working with commercial functions such as pricing, marketing, and product management
Ability to work independently, manage priorities, and drive results within defined processes
Persistence and follow-through to ensure customer needs and business objectives are achieved

Nice To Haves

Business, Engineering, or related field preferred
Prior experience managing customer relationships in a technical or manufacturing environment preferred
Understanding of Environmental Technologies markets and global business structure
Experience working across regions, cultures, and functions
Established internal network within Corning
Ability to develop account strategies and successfully negotiate to achieve growth objectives
General knowledge of engine and emission control technologies, particularly in off-road and stationary applications
Understanding of supply chain operations and their value contribution
Awareness of competitive landscape and alternative technologies
Ability to interpret product specifications, drawings, and approval processes
Familiarity with Substrate and Diesel Particulate Filter products or ability to learn quickly
Experience with PPAP, DFMEA, PFMEA
Strong analytical skills and experience using data to support decision-making
Strong presentation and executive communication skills
Effective negotiation and influence skills
Natural relationship builder with a customer-first mindset
Proactive, self-starting approach to leading and driving action
Technically curious and process-oriented
Commitment to customer satisfaction and service excellence
Highly collaborative and team-oriented

Responsibilities

Own and manage all commercial aspects of the customer relationship
Ensure flawless execution and continuity of current business in line with Corning commitments and customer expectations; proactively identify opportunities to exceed expectations
Develop and execute short- and long-term account plans to identify growth opportunities, expand share, and increase profitability
Lead customer pricing activities, quotations, and commercial proposals in alignment with product, technology, and pricing strategies
Negotiate commercial terms and agreements, including long-term supply agreements
Act as the primary interface between the customer and internal stakeholders, ensuring clear communication and alignment
Coordinate cross-functional teams (sales, marketing, product engineering, technology, quality, and supply chain) to support customer needs
Support and align regional sales and account resources engaged with the customer; provide guidance and mentoring as needed
Manage customer requests related to product information, specifications, and technical support in collaboration with technical teams
Facilitate resolution of product quality or performance issues, coordinating internal responses and communicating outcomes to the customer
Represent the customer’s needs and priorities within internal product, process, technology, and quality initiatives
Lead or participate in internal and external projects that support account growth and customer satisfaction
Build strong, trust-based relationships with customer decision-makers and influencers to position Corning as a strategic partner
Coordinate closely with Regional Technology and Operations leadership to ensure alignment and execution
Operate effectively within CET business processes, tools, and governance structures
Communicate clearly and professionally with internal stakeholders at all levels, including senior leadership