Account Manager - Enterprise
About The Position
Spade is a data and AI platform that transforms messy transaction strings into structured, verified records, empowering financial institutions to act on this data across authorization, attribution, analytics, and AI initiatives. Customers like FIS, Bilt, Mercury, and Stripe trust Spade's data for personalized rewards, accurate spending rules, precise analytics, and innovative AI features. Spade is a fast-growing, Series B company backed by prominent investors and industry experts. We are a lean, execution-oriented hybrid team passionate about building exceptional products and fostering a culture that values diversity, empathy, curiosity, and passion, with a focus on individual autonomy and ownership.
Requirements
- 7+ years of experience, including 5+ years of account management or account executive experience for a technical product carrying a quota with responsibility for account growth, upsells, and renewals.
- Proven ownership of commercial outcomes (quota, NRR target, or revenue retention number) on a book of enterprise accounts, ideally in the $500K-$2M ACV range per contract.
- Experience owning enterprise deals and relationships, partnering with executive level stakeholders, and leading multi-year, multi-product enterprise contract negotiations, including MSA/procurement/legal terms.
- Comfort using AI, automation, and self-built workflows to scale yourself.
- Based in NYC with ability to work out of our Flatiron office at least 2 days/week.
Nice To Haves
- Experience with transaction or payments data
- Experience with API or data products
- Experience building post-sales playbooks, SOPs, or operating frameworks from scratch
Responsibilities
- Own 5-10 major enterprise customer relationships ($2-5MM total ARR) from signature through renewal and expansion, serving as primary point of contact and trusted advisor.
- Build VP and C-suite relationships at each customer — mapping their roadmap, org, and strategic priorities — and run the QBRs, executive briefings, and onsites that move relationships forward.
- Lead renewals and multi-year pricing negotiations, including over-utilization, scope changes, and contract restructures, structuring complex deals across legal, procurement, and technical teams on both sides.
- Drive expansion by spotting opportunities and selling customers into new Spade products, owning the full deal cycle from discovery to close.
- Act as the customer's voice internally — partnering with engineering, product, and SEs on technical investigations, and translating findings and feedback into prioritized roadmap asks and VOC briefs.
- Partner with Sales pre-signature and Solutions Engineering post-signature to ensure clean handoffs and successful implementations on technically complex accounts.
Benefits
- Competitive Compensation
- Meaningful Equity
- Comprehensive Health Benefits (100% paid medical, mental, dental, and vision premium option plus One Medical membership)
- 401(k)
- Paid Parental Leave (12 weeks of full pay)
- Unlimited PTO
- Flexible In-Person Culture (NYC HQ hybrid and dog-friendly with remote opportunities for certain roles in US/Canada)
- Generous work from home stipend
- Company-paid lunches
- Citibike Membership
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
