Account Manager, Engaged - Chicago
About The Position
CoreWeave's Engaged Accounts team manages and grows a book of active, billing customers across infrastructure and software. The team is built to deepen existing customer relationships, protect revenue, and expand consumption through a portfolio model supported by technical and cross-functional specialists. The Account Manager owns a portfolio of 15–30 active customer accounts spanning CoreWeave infrastructure and Weights & Biases software. This role is responsible for the day-to-day health, retention, renewal, and expansion of those accounts. This is a customer-facing role for someone who can manage a book of business while driving commercial execution across infrastructure and software motions. The right candidate will build durable, multi-threaded relationships, manage renewals and expansions, and coordinate internal resources to keep customers successful and growing.
Requirements
- 6+ years of sales, account management, or customer-facing commercial experience in cloud, infrastructure, SaaS, AI platform, or related technology markets.
- Experience managing a book or portfolio of multiple active customer accounts simultaneously.
- Demonstrated track record of driving retention, renewals, and expansion revenue.
- Experience negotiating and closing commercial deals, including renewals and upsell/expansion.
- Comfortable working across both infrastructure and SaaS/software motions.
- Experience consistently meeting or exceeding revenue and retention goals.
- Bachelor’s degree or equivalent practical experience.
Nice To Haves
- Experience with cloud platforms, hyperscalers, AI infrastructure, or adjacent software platforms.
- Experience managing both infrastructure and SaaS customers within the same book of business.
- Familiarity with consumption- or usage-based revenue models.
- Familiarity with large-scale compute, bare metal, inference, or AI platform offerings.
Responsibilities
- Own and grow a portfolio of 15–30 billing customers across CoreWeave infrastructure and Weights & Biases software.
- Drive expansion, and retention across your book, protecting and growing recurring revenue.
- Identify, shape, negotiate, and close expansion opportunities within existing accounts.
- Build and maintain multi-threaded relationships across technical and business stakeholders within each customer.
- Monitor account health, usage, and consumption trends, and drive adoption to reduce churn risk.
- Orchestrate CoreWeave resources — Solutions Architects, Technical Solutions Managers, support, and product specialists — to resolve issues and unlock growth across your portfolio.
- Lead commercial conversations and negotiations for renewals and expansions across infrastructure and software.
- Forecast and report on portfolio revenue, renewals, and expansion pipeline against your targets.
- Partner cross-functionally with Technical, Business Development, Professional Services, and Partners to deliver customer outcomes.
Benefits
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
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What This Job Offers
Job Type
Full-time
Career Level
Senior
